Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna McPhee

Farmington

Summary

Dynamic Customer Service Representative with a proven track record at Country Max, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-stress situations, leading to improved customer satisfaction and streamlined processes. Committed to delivering exceptional service and fostering positive customer relationships.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Country Max
07.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Sought ways to improve processes and services provided.

Education

No Degree - Criminal Justice

Finger Lakes Community College
Canandaigua, NY
11-2024

High School Diploma -

Victor Central Schools
Victor, NY
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking

Timeline

Customer Service Representative

Country Max
07.2022 - Current

No Degree - Criminal Justice

Finger Lakes Community College

High School Diploma -

Victor Central Schools