Hi, I’m
TIANNA OAKES
Greenfield,In
Summary
A highly enthusiastic and motivated individual with a proven ability to learn quickly. Someone with a thirst for knowledge and always looking to excel at what they do. Someone whom strives to gain growth opportunity, both professionally and personally. An individual with strong goals and values. Career-oriented individual whom is willing to adapt to a new field of employment if given the right opportunity. Customer service oriented individual with 19+ years of experience with customer relations. Highly motivated, ambitious, self-starter & a team player. Excellent detail-oriented problem solver with a passion to provide the best possible service in each interaction Excellent communicator, both verbal and written, while striving to exceed the expectations of my clients and colleagues. Also an Indiana real estate licensee.
Overview
16
years of professional experience
Work History
Needlers Fresh MarketNew Palestine, IN
Scan Coordinator
04.2021 - Current
Job overview
- As a scan coordinator it is my duty to keep all the store prices up to date and accurate
- I correspond with the home office about any changes and updates several times throughout the day via email
- I answer phones in a professional manner, although the majority of my time is spent on the computer printing price tags and fixing errors
- I also spend time out on the sales floor making sure the product is all accurate and presentable, and assisting the customers
- I also work closely with all the department managers to ensure their departments are being ran efficiently to reflect accurate pricing for the public.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
WalmartGreenfield, IN
Manager, Customer Service Representative, Cashier
08.2010 - 04.2021
Job overview
- Responsible for replenishing product, maintaining a presentable and well flowing department, conducting daily reports, and overseeing associates in my department
- Focused on increasing sales within a retail environment
- Responsible for providing superior customer service in order to build a rapport with customers
- Worked with customers to address any and all concerns to its fullest in order to implement their concerns and create a welcoming environment
- Developed strategies for employee and customers in order to maintain a safe environment that abides to company and state regulations
- Implemented plans that decreased the amount of wasted product, improved sales, quality and efficiency
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
ChevronChino, CA
Customer Service Representative, Cashier
04.2006 - 01.2009
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Responsible for providing superior customer service in order to build a rapport with customers
- Worked with customers to address any and all concerns to its fullest in order to implement their concerns and create a welcoming environment
- Developed strategies for employee and customers in order to maintain a safe environment that abides to company and state regulations
- Implemented plans that decreased the amount of wasted product, improved sales, quality and efficiency
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Conoco PhilipsOntario, California
Customer Service Representative, Cashier
10.2005 - 04.2006
Job overview
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responsible for providing superior customer service in order to build a rapport with customers
- Worked with customers to address any and all concerns to its fullest in order to implement their concerns and create a welcoming environment
- Developed strategies for employee and customers in order to maintain a safe environment that abides to company and state regulations
- Implemented plans that decreased the amount of wasted product, improved sales, quality and efficiency
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Travel Centers Of AmericaOntario, CA
Customer Service Representative, Cashier
08.2004 - 10.2005
Job overview
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responsible for providing superior customer service in order to build a rapport with customers
- Worked with customers to address any and all concerns to its fullest in order to implement their concerns and create a welcoming environment
- Developed strategies for employee and customers in order to maintain a safe environment that abides to company and state regulations
- Implemented plans that decreased the amount of wasted product, improved sales, quality and efficiency.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
ASA LEARNING CENTER
High School Diploma
2003
Skills
- Customer Service
- Strong Organizational Skills
- Research and Analytical Skills
- Attention to Detail
- Remote Office Availability
- Cooperative Attitude
- Efficient Service
- Critical Thinking
- Reading Comprehension
- Self-Motivated
- Responsible
Accomplishments
- Was on honor roll throughout my schooling
- Successfully mentored new hire training
- Received numerous praises and annual pay increase for excellent performance and customer service scores.
Timeline
Scan Coordinator
Needlers Fresh Market
04.2021 - Current
Manager, Customer Service Representative, Cashier
Walmart
08.2010 - 04.2021
Customer Service Representative, Cashier
Chevron
04.2006 - 01.2009
Customer Service Representative, Cashier
Conoco Philips
10.2005 - 04.2006
Customer Service Representative, Cashier
Travel Centers Of America
08.2004 - 10.2005
ASA LEARNING CENTER
High School Diploma
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