Tianna Picazo
Summary
Tianna A. Picazo Extremely motivated Experienced Front End Manager offering 10+ years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement. Simultaneously a skilled Wood Worker experienced with proper operation and safety of equipment required to complete high-quality woodworking projects. Meticulous and focused when managing high-volume workloads and competing priorities. Proficient in all required hand and power tools.
Overview
17
17
years of professional experience
Work History
Custom Woodworker
Self Employed
03.2020 - Current
- Chose appropriate lumber and supplies for projects based on wood species, project type, client needs and budgets.
- Set up and safely operated woodworking equipment, routers, table saws and belt sanders.
- Compared and matched color, grain and texture to select wood, veneer and laminate materials.
- Constructed standard and custom items from wood.
- Demonstrated in-depth knowledge of sanders, saws and routers.
- Measured and cut materials in adherence to schematic drawings.
- Completed general finish work and sanding.
- Reviewed job specifications to determine necessary tools and materials.
Front End Manager
Fry's
04.2022 - 05.2023
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Managed shelf inventory and customer-focused loss prevention strategies.
Server/Service Professional
The Yardhouse
10.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Liaised between servers and upper management to address issues and manage challenges.
Server
The Yardhouse
07.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Manager
Lulu California bistro
07.2019 - 03.2020
- Opening and closing management duties
- Schedule accordingly
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversee and help with all FOH and BOH needs
- Accomplished multiple tasks within established timeframes
Server/Bartender
The Yardhouse
04.2011 - 07.2019
- Provide excellent customer experiences in a fast paced, exciting and loud environment
- Run food and drinks to various tables other than my own
- Excellent teamwork and leadership skills., Provide excellent customer service in a fun, loud environment with flair
- Certified Trainer
- Cultivated warm relationships with regular customers.
- Bartend, ability to make and serve from the bar
- Strong knowledge of the exact proportions and combos in making drinks according to the requests.
Assistant Manager
Canton Bistro
10.2012 - 02.2015
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server
The Olive Garden
11.2006 - 04.2012
- Provide excellent customer experiences to where there are daily requests of customers to be sat in my section
- Awarded “100% Guest Delight” in bronze, silver and gold, and “Hot Food” pins
- Certified Trainer to our store and other Olive Gardens.
Bartender
TGIF Fridays
04.2006 - 11.2006
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Education
Certificate -
American Bartending School
2006
La Quinta High School
La Quinta, CA2002
Skills
- Ability to be resourceful and work without always being told what to do
- Manufacturing of Furniture
- Woodworking
- Safe Work Practices
- Tape Measurements
- Power Saws
- Cutting Wood
- Maintaining Clean Work Areas
- Technical Proficiency
- Managing Operations and Efficiency
- Reading Comprehension
- Verbal and Written Communication
- Merchandising
Timeline
Front End Manager
Fry's
04.2022 - 05.2023
Server/Service Professional
The Yardhouse
10.2020 - 04.2022
Server
The Yardhouse
07.2020 - 10.2020
Custom Woodworker
Self Employed
03.2020 - Current
Manager
Lulu California bistro
07.2019 - 03.2020
Assistant Manager
Canton Bistro
10.2012 - 02.2015
Server/Bartender
The Yardhouse
04.2011 - 07.2019
Server
The Olive Garden
11.2006 - 04.2012
Bartender
TGIF Fridays
04.2006 - 11.2006
Certificate -
American Bartending School
La Quinta High School
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