Tianna Robinson
Summary
As a Junior at Kennesaw State University pursuing a Bachelor of Science in Integrated Health Science, I am a dedicated learner with a strong commitment to exploring diverse career opportunities within the healthcare field. My background in Integrated Health Science, coupled with my experience in event and venue management, has equipped me with versatile skills and a solid foundation in health-related knowledge.
My aspiration is to make a meaningful impact within the healthcare industry, and I am open to a variety of healthcare roles. I am actively seeking practical experience and networking opportunities to refine my career focus. With a genuine passion for healthcare and a determination to excel, I am poised to contribute positively to the well-being of individuals and communities
Overview
4
4
years of professional experience
Work History
Guest Experience Leader
Night Owl
10.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supervised 4 helpers and co-workers.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Guest Experience Team Member
Night Owl
05.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Developed post-event reports to determine effectiveness of each event.
Crew Call
Night Owl
10.2022 - 05.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
Junior Volunteer
Newton Piedmont Hospital
06.2019 - 07.2019
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Weighed patients and took blood pressure and vital signs to assist nursing staff.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Science - Health Sciences
Kennesaw State University
Kennesaw, GA05.2025
High School Diploma -
Eastside High School
Covington, GA06.2021
Skills
- Guest Services
- Team Supervision
- Customer Rapport
- Team Member Development
Hobbies
My hobbies include going for walks, listening to music, reading, thrifting, baking, and adding new plants to my collection. I enjoy doing volunteer work and helping with other people and programs when I have the chance.
Timeline
Guest Experience Leader
Night Owl
10.2023 - Current
Guest Experience Team Member
Night Owl
05.2023 - 10.2023
Crew Call
Night Owl
10.2022 - 05.2023
Junior Volunteer
Newton Piedmont Hospital
06.2019 - 07.2019
Bachelor of Science - Health Sciences
Kennesaw State University
High School Diploma -
Eastside High School
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