Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Rowe

Summary

Reliable and competent individual with more than two years' experience working in the Food and Customer Service Industry. I would like to Obtain a position within an organization where my skills and experience can utilize to their fullest potential.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Babysitter

Jovie
05.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Certified Patient Care Technician

Community Heath Care ( PT )
04.2024 - Current
  • Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
  • Optimized rehabilitation progress for post-operative patients by providing support during physical therapy sessions.
  • Contributed to the improvement of departmental policies and procedures through participation in regular meetings and open communication with team members.
  • Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans that promoted optimal patient outcomes.
  • Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
  • Assisted nursing staff in maintaining accurate inventory of medical supplies by promptly reporting shortages or expired items.
  • Ensured continuity of care during staffing shortages or emergencies by offering flexible availability for additional shifts when needed.
  • Ensured a safe environment for patients by adhering to infection control protocols and maintaining a clean workspace.

Gate Agent/ Ticket Counter

JetBlue Airlines (Seasonal) Part Time Position
06.2023 - Current
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.

Direct Support Professional

United Staffing Solution
05.2021 - Current
  • Administered medication as directed by physician.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document
  • important health information
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Gate Agent/Ticket Counter

Delta Airline
08.2021 - 01.2023
  • Monitored gate areas and addressed security situations with management.
  • Operated electronic security control systems and emergency response systems during patrols.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.

Direct Support Professional

Sharon's Caring (On Call Position)
11.2019 - 08.2021
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.

Assistant Shift Supervisor

McDonald's Restaurant
03.2020 - 05.2021
  • Assisted in creating a positive work environment by organizing team-building activities and events.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Improved customer service ratings by proactively addressing complaints and resolving issues in a timely manner.
  • Contributed to cost reduction efforts by identifying inefficiencies within current processes and recommending solutions for optimization.
  • Trained new hires in their roles effectively which led to faster integration into the team dynamic.

Hope Dental
12.2016 - 08.2018
  • Showing patients to their exam rooms
  • Preparing patients for procedures and/or surgeries
  • Assisting with procedures such as fillings, crowns, and extractions
  • Making dental impressions
  • Sterilizing dental tools and equipment
  • Post-procedure clean-up.

Education

Bachelor of Science - Criminal Justice

SUNY Morrisville
Morrisville, NY

Associate of Science - Practical Nursing

LaGuardia Community College of The City University of New York
Long Island City, NY
10.2025

High School Diploma -

High School of Contemporary Arts
New York, NY
06.2020

Skills

  • Excellent at multi-tasking
  • Superb Communication and people Skills
  • Following Directions
  • Maintaining safe environment
  • Organized and detailed oriented
  • Advance in Microsoft Word, Excel
  • Time Management
  • Patience and Empathy
  • Strong Work Ethic
  • Dependability
  • Flexible scheduling
  • Reliability and punctualit

Certification

  • High School Regents Diploma
  • CPR Certified
  • AED Certified
  • BLS Certified
  • OPWDD Certified
  • CPCT/A - Patient Care Technician/Assistant


Timeline

Babysitter

Jovie
05.2024 - Current

Certified Patient Care Technician

Community Heath Care ( PT )
04.2024 - Current

Gate Agent/ Ticket Counter

JetBlue Airlines (Seasonal) Part Time Position
06.2023 - Current

Gate Agent/Ticket Counter

Delta Airline
08.2021 - 01.2023

Direct Support Professional

United Staffing Solution
05.2021 - Current

Assistant Shift Supervisor

McDonald's Restaurant
03.2020 - 05.2021

Direct Support Professional

Sharon's Caring (On Call Position)
11.2019 - 08.2021

Hope Dental
12.2016 - 08.2018

Bachelor of Science - Criminal Justice

SUNY Morrisville

Associate of Science - Practical Nursing

LaGuardia Community College of The City University of New York

High School Diploma -

High School of Contemporary Arts

Similar Profiles

CREATE PROFILE
Tianna Rowe