Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tianna Scott

Houston,TX

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Gumbo Pot
03.2021 - 10.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Waitress

Pancho Villas Mexican Restaurant
08.2020 - 02.2021
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

Retail Sales Associate

Nordstrom Rack
08.2018 - 12.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Associate of Science - Biology

Houston Community College
Houston, TX
06.2016

Skills

  • Order Accuracy
  • Customer Service
  • Safe Food Handling
  • Menu Recommendations
  • Money Handling
  • Order Processing
  • Sales Trends

Certification

  • Bartending School Graduate - Atlanta Georgia 2021

Timeline

Waitress

Gumbo Pot
03.2021 - 10.2023

Waitress

Pancho Villas Mexican Restaurant
08.2020 - 02.2021

Retail Sales Associate

Nordstrom Rack
08.2018 - 12.2018

Associate of Science - Biology

Houston Community College

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Tianna Scott