Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Selby

Piedmont,OK

Summary

Customer-focused individual with a passion for delivering exceptional service. Strengths include managing patient flow, scheduling appointments, resolving patient issues, and maintaining medical records. Demonstrated ability to improve office efficiency and enhance patient satisfaction through effective communication and coordination skills. Proven record of strong interpersonal skills, with a talent for effectively addressing concerns. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Patient Service Representative

OU Health Children's Hospital
Oklahoma City, OK
11.2024 - Current
  • Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
  • Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
  • Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Provided directions and information to patients and families, enhancing their hospital experience.

Patient Intake Coordinator

Urology Associates Inc
Oklahoma City, OK
07.2021 - 11.2024
  • Answers and screens high-volume calls, faxes, and emails from prospective patients
  • Complete all admissions paperwork and enter it digitally
  • Schedules consultations for a high-volume doctors office
  • Coordinate with medical staff to maintain accurate patient records and billing information
  • Supported medical staff in updating and securing patient records
  • Passionately delivered top-tier customer service, resolving phone inquiries swiftly
  • Efficiently manage patient data entry, ensuring accuracy and confidentiality
  • Perform clerical work such as filling, copying, and faxing
  • Send new patient welcome email and required paperwork
  • Collect patient's insurance information prior to their scheduled appointment
  • Reviewed patient charts and collected necessary information for intake process.

COVID-19 Screener - Team Lead

Integris Hospital
Edmond, OK
07.2020 - 04.2021
  • Visually assess patients for signs of illness and ask them a series of questions along with using a thermometer to check their temperature Inform them of any hospital policies if needed and direct them where they need to go
  • Kept a daily tally of everyone who came through the door and who had tested positive for Covid-19 and/or are exhibiting symptoms of it
  • Reviewed previous shift reports for relevant information, and complete a daily shift report and submit to my supervisors
  • Register new visitors and inform them of the hospital visitation policy
    Check in recurring visitors asking for photo ID to match our systems information
  • Made sure all employees at my site are in their appropriate uniform and have on their PPE gear at all times and are continuously following all the company guidelines for appearance
  • Completed daily lunch break schedules for employees, as well as completing weekly schedules and weekend schedules
  • Handled all time off requests as well as all call-ins
  • Made sure all new hires are very familiar with the hospital layout and where all screening stations are located, as well as showing them how each station was ran

Education

High School Diploma -

Choctaw High School
Choctaw
05-2016

Some College (No Degree) -

Rose State College
Oklahoma City, OK

Skills

  • Patient registration
  • HIPAA compliance
  • Electronic health records
  • Insurance verification
  • Payment processing
  • Customer service
  • Organization
  • Resolving problems
  • Time Management
  • Adaptability
  • Attention to detail
  • Clerical Work
  • Multitasking
  • Conflict Resolution
  • Phone Screening

Certification

  • Medical Billing
  • Medical Terminology
  • Anatomy

Timeline

Lead Patient Service Representative

OU Health Children's Hospital
11.2024 - Current

Patient Intake Coordinator

Urology Associates Inc
07.2021 - 11.2024

COVID-19 Screener - Team Lead

Integris Hospital
07.2020 - 04.2021

High School Diploma -

Choctaw High School

Some College (No Degree) -

Rose State College

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