Tianna Smith
Henderson
Summary
Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Material Handler
Staffmark
Perris
06.2021 - 01.2023
- Used scanners to track parcel information, condition or receipt.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Customer Service Representative
Spectrum Call
San Diego
09.2017 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Cashier
Ace Parking
San Diego
08.2016 - 09.2017
- Handled account payments, collected cash and processed credit card charges.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Resolved customer complaints in a professional manner while following established guidelines.
Education
High School Diploma -
Charter School of San Diego
San Diego, CA01.2013
Skills
- Problem solving
- Order processing
- Data entry
- Customer service
- Inventory management
- Attention to detail
- Order tracking
- Communication skills
- Active listening
Certification
- Medical Terminology 2016
Timeline
Material Handler
Staffmark
06.2021 - 01.2023
Customer Service Representative
Spectrum Call
09.2017 - 05.2020
Cashier
Ace Parking
08.2016 - 09.2017
High School Diploma -
Charter School of San Diego
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