Tianna Smith
Milwaukee
Summary
Dedicated Individual that is motivated to maintain customer satisfaction and contribute to company success. Personable and deadline-drive with years of experience in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Possessing all the skills for ideal leadership or management role. Professional outlook and a priority to keep business successfully growing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
08.2021 - 04.2022
- Shopping PersonalOrders
- Delivery Driver
- Customer Service
- Flexibility
- Customer Resolution
- Time Management
Bar Manager
Belli’s Bistro
05.2022 - Current
- Managing & Assist Bar employees
- Customer Service
- Cashier
- Mixing Alcohol Beverages
- Server
- Clean/Sanitize Bar Area
- Balance Drawer & Employee Payouts
- Scheduling & Cross Trainings
- Hookah Specialist
Production Worker
Custom Pak
08.2018 - 05.2019
- Assembly line
- Box making & Box labeling
- Palletizing Skids
- Packaging products for shipment
- Inventory
- Shipping & Handling
- Labeling
- Gas Line production
Customer Service Representative
State Collections
01.2020 - 04.2020
- Arrange for debt repayment or establish repayment plans
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by phone communication and or email
- Process payment and repayments
- Review insurance claims and customer information
- Resolved customer inquiries through effective communication and problem-solving techniques
- Documented customer interactions accurately in database systems for tracking and follow-up purposes.
Production
Custom Pak
08.2018 - 08.2019
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
- Inspect finished products for quality and adherence to customer specifications.
- Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Calibrate or adjust equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Set up and verify the functionality of safety equipment.
- Monitor and adjust production processes or equipment for quality and productivity.
- Troubleshoot problems with equipment, devices, or products.
- Start up and shut down processing equipment.
- Prepare and assemble materials.
- Clean production equipment or work areas.
- Collect hazardous or non-hazardous waste in correctly labeled barrels or other containers and transfer them to collection areas.
- Ship packages, following carrier specifications.
- Build packaging for finished products.
- Maintain inventory of job materials.
- Package finished products.
- Separate scrap or waste materials for recycling, reuse, or environmentally sound disposal.
- Perform quality checks on products and parts.
- Rotate through all the tasks required in a particular production process.
- Maintain production equipment and machinery.
- Complete production reports to communicate team production level to management.
Technical Support Advisor
Concentrix
04.2016 - 01.2018
- Install new hardware or software systems or components, ensuring integration with existing network systems.
- Test computer software or hardware, using standard diagnostic testing equipment and procedures.
- Troubleshoot network or connectivity problems for users or user groups.
- Perform routine maintenance or standard repairs to networking components or equipment.
- Document help desk requests
- Provide telephone support related to networking issues
- Test repaired items to ensure proper operation.
- Train users in procedures related to network applications.
- Develop training materials and procedures.
Casino Floor Bartender
Potawatomi Casino & Hotel
08.2013 - 12.2015
- Customer Service
- Beverage service
- Cashier
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer
- Clean bars, work areas, and tables.
- Mix alcohol beverages and drink specials
Education
Dental Assistant Technical Diploma -
Kaplan College
Renton, WA01.2010
High School Diploma - Business Management
Solomon Juneau Business High School
Milwaukee, WI06.2005
Skills
- Management
- Leadership
- POS systems expert
- Excellent Customer care & service
- Production
- Bartending
- Employee Training
- Scheduling
- Telecommunication
- Fine dining experience
- Payment Processing
- Delivery driver
- Order Fufillment
- Customer Support
- Logistics
- Sanitation
- Computer Skills
- Communication skills
- Clean workspace maintenance
- Customer Care
- Quality control
- Bartending
- Wine & Alcohol beverage service
- Time Management
- Tech Support
- Data Analysis Skills
- Food service
- Sales Experience
Certification
- Driver's License March 2020 to April 2028
- Bartender license July 2022 to December 2025
- TIPS
- Firearms License
- Food Handler Certification
- Bartender License
Timeline
Bar Manager
Belli’s Bistro
05.2022 - Current
Personal Shopper
Instacart
08.2021 - 04.2022
Customer Service Representative
State Collections
01.2020 - 04.2020
Production Worker
Custom Pak
08.2018 - 05.2019
Production
Custom Pak
08.2018 - 08.2019
Technical Support Advisor
Concentrix
04.2016 - 01.2018
Casino Floor Bartender
Potawatomi Casino & Hotel
08.2013 - 12.2015
Dental Assistant Technical Diploma -
Kaplan College
High School Diploma - Business Management
Solomon Juneau Business High School