Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Tianna S. Roberts

Norfolk,Virginia

Summary

Dynamic Ophthalmic Technician with extensive experience at Virginia Eye Consultants, excelling in patient care and triage. Proven ability to maintain a sterile environment and ensure compliance with HIPAA standards. Recognized for exceptional communication skills and attention to detail, enhancing patient outcomes and operational efficiency in fast-paced clinical settings.

Overview

10
10
years of professional experience

Work History

Ophthalmic Technician - Minor Surgical Assistant

Virginia Eye Consultants
Norfolk, VA
10.2024 - Current
  • Provide the highest standard of eye care by adhering to best practices in infection control and minor procedures protocols, ensuring quality outcomes that enhance patient well-being and support overall clinical experience.
  • Efficiently gather and prepare all necessary supplies and equipment specific to each operative procedure, ensuring a sterile and organized environment that supports optimal patient care and procedural efficiency.
  • Establish and maintain a sterile field utilizing proper aseptic techniques to ensure patient safety and adherence to infection control standards during procedures.
  • Verify the proper functioning of all sterile and non-sterile equipment prior to operative procedures to ensure safety, efficiency, and compliance with clinical standards.
  • Assist during operative procedures by anticipating needs and efficiently passing requested instruments to the surgeon, ensuring a smooth and timely workflow.
  • Prepare and draw up: restock and organize supplies to ensure readiness for day-case procedures, and maintain operational efficiency.
  • Maintain a foundational understanding of ocular anatomy and its relevance to minor procedures, supporting accurate preparation, instrument handling, and patient care.
  • Perform sterile instrument processing, including cleaning, disinfecting, sterilizing, and proper storage of surgical tools in compliance with infection control protocols and safety standards.
  • Demonstrate knowledge of autoclaves and ultrasonic cleaners, including the ability to select and operate appropriate sterilization cycles based on instrument types and procedural requirements.

Ophthalmic Technician

Virginia Eye Consultants
Norfolk, Virginia
01.2023 - Current
  • Provide exceptional customer service during every patient encounter (in person or via phone).
  • Display a professional attitude and greet all patients
  • Practice urgency at all times with patients' time, as well as doctors' time and schedules.
  • Comply with all company policies and procedures, including HIPAA.
  • Verify patient information by interviewing the patient.
  • Recording medical history, current medication, and confirming the purpose of the visit.
  • Check the condition of patients' eyes by observing pupils, muscles, visual acuity, and extraocular movements.
  • Required skills: Dilation, Refraction, Pressure, and performing a variety of diagnostic tests.
  • Diagnostic tests include Pentacam, Atlas, Lipiscan, InflammaDry, and autorefractor.
  • Demonstrate a working knowledge of eye anatomy, diseases, symptoms, and ocular medications.
  • General office duties are assigned by the manager.

Triage Technician (Temporary Position)

Virginia Eye Consultants
Norfolk, Virginia
07.2023 - 03.2024
  • Conduct initial assessments of patient symptoms via phone or electronic communications to support timely triage.
  • Prioritize and categorize patient cases based on severity and urgency to facilitate efficient triage.
  • Accurately document all patient interactions and clinical observations in the electronic health record (EHR) system, ensuring compliance with legal, regulatory, and organizational standards.
  • Effectively communicate with physicians, nursing staff, and other departments to coordinate patient care, ensure clarity of information, and support interdisciplinary collaboration.
  • Process medication refill requests from the EHR task queue and triage fax folder accurately and in a timely manner.
  • Responsible for coordinating and sending pre-operative eye drop prescriptions as tasked via triage email and EHR task queue.
  • Responsible for clarifying faxed communications with various pharmacies to resolve prescription issues and assist patients in obtaining their medications promptly and accurately.
  • Facilitated communication with providers to resolve medication discrepancies through email.

Patient Service Representative

Konikoff Family Dentistry
General Booth
03.2021 - 04.2022
  • Complete registration process upon arrival
  • Verifying/ Updating patients demographics, insurance, and payment information within the practice management system
  • Answer, screen, forward incoming phone calls.
  • Strong work knowledge of Electronic Medical Records (Denticon), specifically patient demographics and scheduling system
  • Verbal/ written aptitude for adequate communication with the public, physicians, office staff and other healthcare providers.
  • Multitask; ability to handle multiple priorities successfully.
  • Knowledge of office procedures and terminology
  • Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurers
  • Utilize learnings to analyze and solve situations

Customer Service Representative

Anthem Health Insurance Blue Cross Blue Shield
11.2020 - 02.2021
  • Help guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping to find providers within a member network
  • Exceptional computer aptitude and telephone etiquette
  • Displayed active listening and problem solving and troubleshooting in a timely manner.
  • Answered an average of 30-40 calls per day by addressing customer inquiries and providing new product information.
  • Ensured customer experience by addressing customer concerns and demonstration of empathy
  • Directed calls to appropriate individuals and departments.

The Isaiah Project Program

YMCA of Central Ohio
02.2020 - 06.2020
  • Performs case management related functions to facilitate and maintain independent housing for assigned client in the Isaiah Program.
  • Works closely with the Rapid Rehousing Program to provide program and support services by following a Housing First Approach.
  • Assists clients in resolving issues that interfere with their ability to maintain stable housing and/or recovery.
  • Works with Housing Retention Specialists to create Housing Maintenance Plans and ensure progress towards housing maintenance
  • Maintain a current, thorough knowledge of community resources and utilize these to provide service to clients.
  • Document all interactions with, or on behalf of, clients.
  • Maintain familiarity with program resources available on and off site.
  • Conduct regular case conferences with clients and service providers as required.
  • Secures release of information from residents for all outside contacts and referrals.

The Rapid Rehousing Program

YMCA of Central Ohio
10.2018 - 02.2020
  • Provided life management for homeless population for both men and women
  • Maintain a client caseload of 25+
  • Community resource referral and linkage
  • Event planning and training collaboration
  • Secretarial work, answering phone calls and emails, writing case notes weekly
  • Housing locator and lease evaluator
  • Identified service and resource needs for individuals with disabilities
  • Knowledge in CSP, SOAR, DCA, USHS, CSB and several other community services
  • Audits fellow colleagues case files
  • Extensive use of Microsoft Word and Excel

Clinical Research Assistant - Comprehensive Cancer Center

The James Cancer Hospital & Solove Research Institute
06.2016 - 10.2018
  • Company Overview: The Ohio State University
  • Provide support to the clinical trials office and physicians.
  • Review medical records and assist with all data extraction, entry, and submission.
  • Assist with scheduling, conducting, and monitoring patient visits and query resolution.
  • Request medical records and images.
  • Respond to all patient inquiries from study participants.
  • Perform required duties as assigned by project leaders and management.
  • Experience with Electronic Medical health Records (EPIC) as well as other databases such as Medidata.
  • Participate in various meetings with Principal Investigator, Team manager and colleagues to conduct quantitative and qualitative research.
  • Provide feedback on case report forms (CRF) and its enhancements to maintain user friendliness.
  • Ability to build relationships with physicians, patients and internal clients.
  • The Ohio State University
  • Oncology Therapeutic Area Experience
  • NCI-2016-00088: A Phase Ib/ II study of Entospletinib (GS-9973) Monotherapy and in Combination with Chemotherapy in Subject with Acute Myeloid Leukemia.
  • NCI-2016-01034: A Phase I/II trial to determine the maximum tolerated dose and investigate safety, pharmacokinetics ad efficacy to BI-836858 in Combination with Decitabine in patients with Acute Myeloid Leukemia.
  • NCI-2016-00916: A Phase I Multiple Dose study to evaluate the safety and tolerability of Xmab1405 in patients with CD-123- expressing Hematologic Malignancies

Patient Care Associate - James ICU

The James Cancer Hospital & Solove Research Institute
07.2015 - 06.2016
  • Company Overview: The Ohio State University
  • Help provide a variety of direct and indirect patient care activities as supervised and directly by the Registered Nurse.
  • Assist the team in meeting patient care needs.
  • Assist nurses with treatments, reporting patient conditions, recording vital signs, drawing blood, and help perform electrocardiographs.
  • The Ohio State University

Unit Clerical Associate - James ICU

The James Cancer Hospital & Solove Research Institute
07.2015 - 06.2016
  • Company Overview: The Ohio State University
  • Responsible for hospital client/ guest relations, effective intra and interpersonal communications, organization and dissemination of information to the patient care team, maintenance of the health care information and records, and protection of patient privacy as it relates to health care records and information.
  • Provides support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient care team.
  • Coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management, and efficient work practices.
  • Displays basic duties such as answering/ transferring phone calls, processing of orders, verification of forms for accuracy and completeness, dissemination of information on the unit, and coordinating/ gathering all documentation related to patient charts.
  • The Ohio State University

Education

Certificate - Phlebotomy

Ohio School of Phlebotomy
Columbus, OH
03.2015

Bachelor of Science - Human Development in Family Studies

The Ohio State University
Columbus, OH
06.2012

Skills

  • Phlebotomy and venipuncture
  • Accurate vital signs
  • Patient care
  • Charting and documentation
  • Customer service orientation
  • HIPAA compliance
  • Attention to detail
  • Time management
  • Effective communication skills
  • Organizational skills
  • Computer proficiency
  • Professional phone etiquette
  • Typing speed 55 WPM
  • Triage experience

Activities

Zeta Phi Beta Sorority, Inc., 2012 - Present

Timeline

Ophthalmic Technician - Minor Surgical Assistant

Virginia Eye Consultants
10.2024 - Current

Triage Technician (Temporary Position)

Virginia Eye Consultants
07.2023 - 03.2024

Ophthalmic Technician

Virginia Eye Consultants
01.2023 - Current

Patient Service Representative

Konikoff Family Dentistry
03.2021 - 04.2022

Customer Service Representative

Anthem Health Insurance Blue Cross Blue Shield
11.2020 - 02.2021

The Isaiah Project Program

YMCA of Central Ohio
02.2020 - 06.2020

The Rapid Rehousing Program

YMCA of Central Ohio
10.2018 - 02.2020

Clinical Research Assistant - Comprehensive Cancer Center

The James Cancer Hospital & Solove Research Institute
06.2016 - 10.2018

Patient Care Associate - James ICU

The James Cancer Hospital & Solove Research Institute
07.2015 - 06.2016

Unit Clerical Associate - James ICU

The James Cancer Hospital & Solove Research Institute
07.2015 - 06.2016

Certificate - Phlebotomy

Ohio School of Phlebotomy

Bachelor of Science - Human Development in Family Studies

The Ohio State University

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