TI' ANNA STEWART
Admin Manager
Louisville,KY
Summary
High-energy Department Manager/Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Strong strategic-planning and people-management skills. Seasoned customer service specialist with background in providing advice on diverse customer situations. Dedicated Department Manager with undeniable service, employee development and interpersonal skills coupled with more than 15 years of experience. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work History
Department Manager/Supervisor
Lowe's Home Improvement
Louisville, KY
02.2007 - Current
- Over the past 15 years with Lowe's, I have primary been responsible for enabling and empowering a team of Customer Service Associates to deliver a SMART customer service experience in the store
- This includes responsibility for customer facing activities on the sales floor and the Front End (e.g., greeting customers, listening, and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management, worklist, and area recovery.) I ensure that my department is always customer ready, while inspiring and engaging customer service behavior
- Reducing customer complaints and driving positive first impressions for customers upon entering the store
- I am responsible for coaching, mentoring, and training associates in my area.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant
Humana
Lousiville, KY
02.2005 - 02.2005
- As Admin Assistant, I was responsible for creating, transcribing, and proofreading a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, tracking documents and presentations) using Microsoft Office tools.
- Coordinating internal and external meetings which involved scheduling meeting times, making travel arrangements for attendees, and ensuring that various meeting amenities were available.
- Negotiating and coordinating with external vendors to support team activities such as digital and on-site events.
- Managing the appointments and schedules of applicable staff. Working independently to identify work expectations and prioritization/timing.
Education
High School Diploma -
Moore Traditional High School
Louisville, KY 08.1999 - 05.2003
Arts & Science
Western Kentucky University
Bowling Green, KY 08.2003 - 05.2004
Arts & Science
University of Louisville
Louisville, KY 08.2005 - 05.2008
Arts & Science
Jefferson Community And Technical College
Louisville, KY 08.2018 - 03.2019
Bachelor of Arts - Communication Accomplishments
University of Louisville
Louisville, KY 08.2019 - 12.2021
Skills
Customer-facing leadershipundefined
Timeline
Bachelor of Arts - Communication Accomplishments
University of Louisville
08.2019 - 12.2021
Arts & Science
Jefferson Community And Technical College
08.2018 - 03.2019
Department Manager/Supervisor
Lowe's Home Improvement
02.2007 - Current
Arts & Science
University of Louisville
08.2005 - 05.2008
Administrative Assistant
Humana
02.2005 - 02.2005
Arts & Science
Western Kentucky University
08.2003 - 05.2004
High School Diploma -
Moore Traditional High School
08.1999 - 05.2003
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Jeremy MattinglyJeremy Mattingly
Fulfillment Associate at Lowe's Home ImprovementFulfillment Associate at Lowe's Home Improvement
Justin LeeJustin Lee
Professional Sales Specialist at Lowe's Home ImprovementProfessional Sales Specialist at Lowe's Home Improvement