Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Tianna Villegas

Summary

Results-oriented professional with a diverse background in service, client relations, success, and care. Utilizes exceptional creative, analytical, problem-solving, management, and communication skills to proactively address challenges. Adaptable to evolving work environments and client requirements with a flexible work style. Strong team player known for fostering collaboration, resolving conflicts, and demonstrating excellent interpersonal skills.

Overview

4
4
years of professional experience

Work History

Shift Lead/Youth Counselor

Heart Share Human Services
05.2024 - Current
  • Direct support, supervision and legal guardianship of youth living in healing home facility.
  • Coordinating with case managers, lawyers, and other members of care team to enhance well-being, growth, and success of clients in care.
  • Escorting youth to all appointments providing guidance and oversight.
  • Administering medication and implementing routines for youth in care, creating a safe, clean and functioning home.
  • Creating and participating in-home and outside recreation activities and trips focused on quality of life.
  • Completing/filing all legal and internal documentation such as detailed logbooks, incident reports, census, fire safety checks, etc.
  • Crisis management and de-escalation strategies used for hard-to-place youth in crisis.
  • Nurturing role with respect to professional boundaries.
  • Petty cash handling and accounting.
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
  • Complied with organization standards and policies, setting example for team members.
  • Prepared end-of-shift reports for transfer of information between shift teams and for management review.

Shift Manager

Starbucks
10.2021 - 01.2024
  • Led team cooperation in closing shift operations, making sure of shift schedule adherence.
  • Replenished stored with goods and kept count of stock inventory.
  • Prepared and sold hand crafted beverages and food items following standard recipes and preparation sequencing.
  • Executed Starbucks and Department of Health standards on cleaning and upkeep of the store and equipment.
  • Connected with and attended to customers to optimize their experience.
  • Completed delivery orders through the Uber Eats interface.
  • Trained new employees in Starbuck's standard and proper working procedures.
  • Promoted drinks, food, and merchandise, new membership promotions, and upselling product; Cashier.

ABA Therapist

A Friendly Face
10.2021 - 03.2022
  • Collaborated with BCBAs to create and conduct behavioral therapy programs geared towards improving social and cognitive development for children aged four to thirteen on the Autism Spectrum.
  • Trained in applied behavior analysis to assess behavior, positively reinforce good behavior(s) and replace or extinct maladaptive behavior(s) through treatment program protocols.
  • Curated a warm and safe environment within the home of the client or in the AFF treatment facility to optimize learning opportunities and happiness of clients.
  • Created short social learning stories to assist in teaching empathy and appropriate behavior skills.
  • Acquired personalized tools, toys, reading materials, and other items to assist in improving the work environment and teaching opportunities with my clients.
  • Carefully assessed the progress of the client’s behavior and skills through data collection.
  • Reported extensive empirical and qualitative data through online data entry systems and apps.
  • Ensured all medical laws, such as HIPAA, were followed.
  • Followed proper etiquette when working with families; Advised family members/parents on techniques to help with the continuation of treatment programs in day-to-day life; Kept them abreast of their child’s progress.

Education

Bachelors of Arts - Psychology

Arizona State University
Tempe
05-2025

Associates of Science - Psychology

Borough of Manhattan Community College
New York, NY
01.2022

Skills

  • Certifications- F-07 Certificate of Fitness for Fire and Emergency Drill Conductor, S-95 Certificate of Fitness for Supervising Fire Alarm Systems, Food Handlers Certification
  • Licenses- Driver’s License
  • Technical Skills- Microsoft Word & PowerPoint; Google Docs, Forms, Slides; POS systems, Photo Shop and Illustrator, Canvas
  • Hard Skills- Mandatory Reporter Training, Youth guidance, Crisis management/Trauma-informed care, Schedule management, Data confidentiality, Regulatory compliance, Documentation and reporting, Program planning, Care Management, Waitressing, Hosting, Barista/Bartender
  • Soft Skills- Emotional intelligence, Multicultural competence, Advocacy, Cooperation, Creativity, Critical Thinking, Time Management

Hobbies and Interests

  • Workshop Leader
  • Flow Arts Performer
  • Yoga/Fitness/Wellness
  • Gardening

Timeline

Shift Lead/Youth Counselor

Heart Share Human Services
05.2024 - Current

Shift Manager

Starbucks
10.2021 - 01.2024

ABA Therapist

A Friendly Face
10.2021 - 03.2022

Bachelors of Arts - Psychology

Arizona State University

Associates of Science - Psychology

Borough of Manhattan Community College

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