Tianna Warner

Delivered exceptional guest service in a high-traffic downtown boutique environment, checking in 20–30 guests per shift while maintaining service quality and professionalism.
Operated with a high level of autonomy, making informed decisions to support guest satisfaction and ensure smooth daily operations.
Managed a $500 cash bank with consistent financial accuracy, including cash back, incidentals, and end-of-shift reconciliation.
Integrated reservations and accurately posted room charges, pet fees, valet, transportation, food, and dry-cleaning fees within the PMS system; adjusted entries during system outages as needed.
Coordinated daily operations and routed tasks to prepare teams for PM and night audit shifts, ensuring operational continuity.
Executed guest service recovery and de-escalation, resolving concerns efficiently while upholding property standards and guest trust.
Communicated effectively with maintenance, housekeeping, and valet to resolve guest issues and fulfill special requests.
Managed incoming property emails, phone inquiries, and guest packages, ensuring accurate tracking, timely responses, and proper delivery.
Scheduled transportation, provided local activity recommendations, and assisted guests with navigation and logistics.
Trained new front desk hires, reinforcing SOP compliance, service standards, and operational procedures.
Ensured accurate shift handovers through clear documentation and verbal communication to maintain consistency across all shifts.
Maintained strict compliance with property SOPs, safety protocols, and guest confidentiality requirements.

Operated front desk for two separate hotel properties, independently managing two PMS systems, room inventories, and guest flows, sometimes within the same shift
Maintained operational continuity during PMS outages and technical disruptions, completing guest transactions and documentation through manual and alternate workflows
Managed 30–40+ check-outs daily, ensuring financial accuracy and guest satisfaction during high-volume periods
Printed, reviewed, and organized daily operational and financial reports to ensure accurate reconciliation and receipt verification
Delivered elevated service to Diamond Members, including brand-standard recognition and welcome amenities
Coordinated airport shuttle transportation, including scheduling logistics for pilots and flight attendants and other recurring corporate guests
Accurately posted food, beverage, and retail charges to guest folios in coordination with on-site staff
Acted as liaison between maintenance, management, and housekeeping to resolve guest needs efficiently
Maintained lobby readiness, including retail areas, luggage carts, and tea/coffee stations, ensuring cleanliness and availability
Handled professional email correspondence and phone communications while monitoring property safety and guest insurance awareness