Tianna Watts
Redmond,OR
Summary
Efficient Grocery Manager proudly offering many years' experience creating great places to work and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. A determined professional known for managing supply levels and large restocking orders. Offering collaborating and negotiating skills.
Overview
8
8
years of professional experience
Work History
Grocery Manager
Franz Family Bakeries
Bend, OR
06.2018 - Current
- Oversaw daily operations of the store including opening and closing procedures.
- Created strategies to increase customer loyalty through promotional campaigns.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Analyzed financial records to identify areas of improvement within the store.
- Monitored inventory levels and stock shelves with new merchandise.
- Resolved customer complaints in a courteous and professional manner.
- Ensured compliance with all health, safety, and sanitation regulations.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Assisted customers with product selection when needed or requested.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Collaborated with vendors to negotiate prices on products and services.
- Reviewed purchase orders for accuracy before submitting them for processing.
Customer Service Manager
Shopko Stores Operating Co. LLC
Bend, Oregon
03.2016 - 11.2016
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Reviewed accounts for payments received or approved credit arrangements.
Education
High School Diploma -
Redmond High School
Redmond, OR06-2011
Skills
- Customer service and assistance
- Inventory merchandising
- Ordering of products
- Scheduling Coordination
- Expense Tracking
- Budget Administration
- Employee Training
- Employee Management
- Customer Service Management
Timeline
Grocery Manager
Franz Family Bakeries
06.2018 - Current
Customer Service Manager
Shopko Stores Operating Co. LLC
03.2016 - 11.2016
High School Diploma -
Redmond High School
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