Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiannah Jack

Tampa,FL

Summary

A dedicated and detail-oriented leader with a background in management and administrative roles, seeking professional opportunities to manage diverse industries and lead dynamic teams. Committed to improving systems, operations, and logistics while enhancing communication and fostering effective teamwork. Solid and reliable skills in remote and in-person customer and cyber support. A cybersecurity scholar and advocate who increases system efficiency and establishes foundational security measures, thus safeguarding digital assets.

Overview

13
13
years of professional experience

Work History

Training Coordinator/Key Manager/Off Premise Lead/Headwaite

Bloomin' Brands Carrabba's
02.2020 - Current
  • Manage and improve daily department operations by incorporating strategic, structured systems
  • Lead a team of up to 10 employees in a high-paced, constantly changing environment
  • Appointed head trainer and onboarding assistant for new employees
  • Serve as an Interim supervisor in non-primary departments and locations (travel)
  • Review daily financial transactions and ensure transparent financial records in the Navigator System
  • Implement a marketing structure for business opportunities and community outreach
  • Liaison between upper management and employees (meeting facilitation, mediation, and assisting in production updates)
  • Cultivate consistent opportunities to discuss employee performance through constructive criticism and illustration
  • Implementing effective customer and employee retention services
  • Prioritize employee wellbeing, support, and engagement
  • Initiate availability to knowledge in all facets of the business, including administrative, payroll, onboarding, serving, bartending, and customer service (cross-trained)
  • Supervise and delegate requests in the catering department
  • Consultant on product management and administration

Trainer/Catering Assistant

CRG Fresh Kitchen
08.2021 - Current
  • Supervise incoming driver trainings
  • Assist with detailed order requests via company policies
  • Handle high-volume catering while maintaining space for dining operations
  • Support inventory management
  • Manage food setups and distribution for high-end clientele

Production Assistant

Kozakh Jewelry
08.2019 - 08.2020
  • Managed supplies and inventory
  • Processed payments and sent invoices via QuickBooks
  • Delivered customer service for retail and wholesale customers via Email/Phone
  • Contributed to product design
  • Packaged product at branding standards
  • Coordinated order shipments via UPS, FedEx, and USPS
  • Maintained status updates on incoming/outgoing orders to completion

Customer Relations Advisors

At Home/ Apple Inc.
01.2018 - 06.2019
  • Managed escalations and complaints
  • Maintained records to ensure accurate case phases
  • Scheduled appointments and status updates on reconciliation and customer satisfaction
  • Determined customer appeasement eligibility
  • Oversaw case transitions to correct teams
  • Guided policy changes or guidelines
  • Developed information awareness to maintain call time average to 5-10min per call
  • Mentored incoming team members

Billing Representative

Quest Diagnostics
04.2016 - 05.2017
  • Oversaw insurance information updates and changes
  • Analyzed lab invoices and insurance coverage
  • Requested appropriate documents for coverage
  • Communicated with insurance companies regarding updates and discrepancies
  • Handled Bankruptcy accounts and updating bill status based on approval from
  • Uphold PHI and HIPPA regulations in reviewing customer information
  • Maintained call status standards of 30-45 calls a day

Solder Assembler

Sypris Electronics
09.2015 - 04.2016

Customer Service Representative

Stanley Steemer Call Center
05.2015 - 09.2015

Administrative Assistant

Riverview Family Medicine & Tampa General Medical Group
07.2012 - 05.2015

Education

Bachelor's - CyberSecurity & Computer Science

Western Governors University
12-2026

Skills

  • Managing and organizing operations
  • Customer Service in Call center and Service Industries
  • Serving as liaison between leadership and employees
  • Conflict resolution and feedback delivery based on company standards
  • Crisis Management
  • Computer Skills
  • Organized
  • Goal Oriented
  • Communication
  • Integrity
  • Collaborative
  • Critical Thinking
  • Mediation
  • Conflict Resolution
  • Emotional intelligence
  • Phone skills
  • Adapting to change
  • System Navigation :

Ultipro

EpicLink

PosiSystem

WorkDay

Instawork

HotSchedules

Navigator

References

  • Bobby Campbell, Carrabba's General Manager, (813)245-2755
  • Jessica Masters, Fresh Kitchen Catering Manager, (813)816-3054
  • Sophia Villarosa, Assistant Manager, (813)758-5039

Timeline

Trainer/Catering Assistant

CRG Fresh Kitchen
08.2021 - Current

Training Coordinator/Key Manager/Off Premise Lead/Headwaite

Bloomin' Brands Carrabba's
02.2020 - Current

Production Assistant

Kozakh Jewelry
08.2019 - 08.2020

Customer Relations Advisors

At Home/ Apple Inc.
01.2018 - 06.2019

Billing Representative

Quest Diagnostics
04.2016 - 05.2017

Solder Assembler

Sypris Electronics
09.2015 - 04.2016

Customer Service Representative

Stanley Steemer Call Center
05.2015 - 09.2015

Administrative Assistant

Riverview Family Medicine & Tampa General Medical Group
07.2012 - 05.2015

Bachelor's - CyberSecurity & Computer Science

Western Governors University

Similar Profiles

CREATE PROFILE