Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Tianna Howard-Walker

Management
OR
Tianna Howard-Walker

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for resort guests. Customer service-focused hospitality director with strong expertise and content knowledge of beer, wines and spirits. Built career of 7 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Overview

13
years of professional experience

Work History

Elk Lake Resort And Marina

FOH Manager/Food and Beverage Manager/Lead Event Coordinator
2016.07 - Current (7 years & 2 months)

Job overview

  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Ups Store

Customer Service Representative
2015.08 - 2016.07 (11 months)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered constant flow of customers with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.

Little Sunshines Daycare & Learning Center

Daycare Director
2012.09 - 2015.08 (2 years & 11 months)

Job overview

  • Organized and engaged in recreational activities such as games and puzzles.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Managed, observed and evaluated lead teachers, teacher assistants.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Engaged with parents and families to build positive relationships for children to thrive.

Red Carpet Car Wash & Lube Center

Carwash Attendant/Gas Station Team Member
2010.05 - 2013.07 (3 years & 2 months)

Job overview

  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

COCC , Bend, OR

Associate of Science from Early Childhood Education

Aveda Institute Las Vegas , Las Vegas, NV

Aesthetician Degree from Master Aesthetician
07.2016

Skills

  • Operating Procedure Development
  • POS Systems Operations
  • Coaching and Training
  • Staff Management
  • Restaurant Operation
  • Employee Performance Evaluations
  • Margin Goals
  • Personnel Scheduling
  • Guest Satisfaction
  • Hiring Procedures
  • Resolving Disputes
  • Managing Events Start to Finish

Certification

  • Management Training
  • Liquor License
  • Customer Service Training
  • Event Training
Availability
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Timeline

FOH Manager/Food and Beverage Manager/Lead Event Coordinator

Elk Lake Resort And Marina
2016.07 - Current (7 years & 2 months)

Customer Service Representative

Ups Store
2015.08 - 2016.07 (11 months)

Daycare Director

Little Sunshines Daycare & Learning Center
2012.09 - 2015.08 (2 years & 11 months)

Carwash Attendant/Gas Station Team Member

Red Carpet Car Wash & Lube Center
2010.05 - 2013.07 (3 years & 2 months)

COCC

Associate of Science from Early Childhood Education

Aveda Institute Las Vegas

Aesthetician Degree from Master Aesthetician
  • Management Training
  • Liquor License
  • Customer Service Training
  • Event Training
Tianna Howard-WalkerManagement