Tianna N. Miller
McDonough,United States
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
19
19
years of professional experience
Work History
Human Resources Specialist (Full-time 40hrs)
Department Of Veterans Affairs
04.2022 - 01.2024
- Oversaw and managed hiring process and assisted payroll / hiring department.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Negotiate offers and pay scales with candidates and prepares formal offer.
- Review of compensation, negotiate salary and sign on bonus
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Consult with managers on all offers of employment, above min pay options, benefits explanations.
- Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
- Collaborate with people experience team to schedule interviews and provide travel arrangements.
- Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.
- Conduct required background checks on applicants and process all required documentation processing.
- Advise managers and employees on staffing policies and procedures.
- Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Web-based recruiting resources, cold calls, media, recruiting firms, and employee referrals.
- Manage end-to-end recruitment process for assigned client group.
- Inform potential applicants about facilities, operations, benefits, and job or career opportunities in organizations.
- Screen and refer applicants to hiring personnel in organization, making hiring recommendations.
- Microsoft Office 365; Web proficiency. KRONOS, ADP, Salesforce, Workday, USAJobs, US Staffing, HR Smart
Human Resources Specialist III (FT 40hrs)
Amazon
05.2020 - 01.2023
- Supported clients with business analysis, documentation, and data modeling through case management, follow up calls, project work.
- Review of work load for accurate coverage for team members during absence.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Reviews medical documentation in order to analyze, investigate and make decisions for approval of benefits on initial, ongoing and re-opened claims.
- Served as subject matter expert on accommodations process as well as state and federal disability laws.
- Performed periodic audits of HR files and records to verify proper collection and filing of FMLA documents.
- Provide end-to-end case management including engaging employee, vendors, work location and other stakeholders.
- Coordinates leave process; verifies eligibility, determines leave approval, calculates leave length, coordinates applicable client leaves including integration with state leave laws, monitors maximum duration of leave allowed under federal/state and/or client policy, and supports return to work process.
- Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
- Ability to travel as appropriate up to 25% of time to site to interact with Senior Leadership, Suit HR and Employees to effectively resolve cases.
- Coordinates with Payroll, Management, Employee and Site HRBP on all updates, corrections and changes per policy.
- Processing FMLA, Military Leave of Absence, Maternity/Paternity leave, STD/LTD case set up, and coordination with onsite Workers Compensation.
- Maintained compliance with regulatory parameters in complex daily individual and team objectives that have overlapping policy reviews.
- Review emails, faxes, and telephonic coordination from employee and providers to verify eligibility, approval or additional information that is needed.
Program Support Assistant (Full-time 40hrs)
Department Of Veterans Affairs
03.2021 - 04.2022
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Composes and types general correspondence including memos and e-mails. Prepares charts, tables, graphs and other presentation material. Proofreads copy for spelling, grammar and layout, and makes appropriate edits.
- Prepared reports, coordinating functions, scheduling meetings, maintaining email distribution, responding to executive level requests, maintaining SharePoint sites, written/electronic recording of minutes, tracking of actions and due-outs, processing of incoming/outgoing documents and materials including correspondence, reports, policies and data management.
Advanced Medical Support Asst (Full-time 40hr)
Department Of Veterans Affairs
07.2017 - 03.2021
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Use of VATAS, CPRS, VISTA, VSC systems to maintain and record patient data and generate reports within HIPPA compliance.
- · Screened and received phone calls in courteous and timely manner, determine nature of requests and provide information desired using privacy rules and established clinic processes.
- Negotiated and schedules appointments in timely manner; Notifies supervisor when timeliness of date of available services in less than desirable or if patient cannot be scheduled within requested time frames.
- Served as principal point of Contact on specific administrative operations, assists staff in developing, implementing, maintaining, and ensuring adherence with internal managerial procedures and controls.
Human Resouces Specialist (Full-time 40hrs)
Department Of Army (Civilian)
09.2016 - 09.2017
Customer Service Agent (Full-time 40hrs)
Pacific Pulmonary Medical Group
04.2015 - 09.2016
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Human Resources Assistant (Full-time 40hrs)
Texas Health And Human Services
05.2014 - 04.2015
Human Resources Specialist (Full-time 40hrs)
Department Of Army (Enlisted)
04.2005 - 05.2013
- Managed payroll processing and benefits to compensate employees for service rendered.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Master of Science - Human Resources Management
Keller Graduate School of Management
Decatur, GA06.2021
Bachelor of Science - Business Administration And Management
DeVry University
Downers Grove, IL04.2014
Skills
- Microsoft Internet Explorer
- Compensation and Benefits
- HRIS Applications
- Microsoft Office
- Talent Acquisition
- Customer Relations
- Employee Onboarding
- Data Entry
- Call Center Customer Service
- Appointment Scheduling
Timeline
Human Resources Specialist (Full-time 40hrs)
Department Of Veterans Affairs
04.2022 - 01.2024
Program Support Assistant (Full-time 40hrs)
Department Of Veterans Affairs
03.2021 - 04.2022
Human Resources Specialist III (FT 40hrs)
Amazon
05.2020 - 01.2023
Advanced Medical Support Asst (Full-time 40hr)
Department Of Veterans Affairs
07.2017 - 03.2021
Human Resouces Specialist (Full-time 40hrs)
Department Of Army (Civilian)
09.2016 - 09.2017
Customer Service Agent (Full-time 40hrs)
Pacific Pulmonary Medical Group
04.2015 - 09.2016
Human Resources Assistant (Full-time 40hrs)
Texas Health And Human Services
05.2014 - 04.2015
Human Resources Specialist (Full-time 40hrs)
Department Of Army (Enlisted)
04.2005 - 05.2013
Master of Science - Human Resources Management
Keller Graduate School of Management
Bachelor of Science - Business Administration And Management
DeVry University
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