Adept at enhancing operational efficiency and team productivity, my tenure at Amazon showcased more than just my ability to implement best practices. Leveraging and surpassing production targets through meticulous strong work ethic and exceptional time management skills, I consistently met goals and improved processes. My background also includes expertise in OSHA compliance and fostering positive team dynamics, contributing to a safer and more engaging work environment. Skilled in a plethora of categories and a quick, efficient, eager learner. The span extends anything from equipment calibration to more simply fostering positive customer interactions. I bring a comprehensive skill set and a commitment to excellence to every challenge.
Hi, I’m
Tianna Star James
Springfield,MO
Summary
Overview
9
years of professional experience
Work History
Amazon
Production Worker
04.2024 - 08.2024
Job overview
- Resolved issues quickly to maintain productivity goals.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Managed inventory levels to prevent production delays.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reviewed production schedules and streamlined processes.
Phoenix Home Care & Hospice
Caregiver
12.2022 - 07.2024
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs reducing risks and ensuring optimal health outcomes.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Victoria's Secret
Sales Representative
08.2022 - 01.2023
Job overview
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates, providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Preferred Family Healthcare Inc.
Office Assistant
06.2022 - 10.2022
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
Preferred Family Healthcare Inc.
Direct Support Staff
12.2021 - 06.2022
Job overview
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased self-reliance.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Kraft Heinz
Production Worker
01.2021 - 11.2021
Job overview
- Followed safety procedures and guidelines to maintain safe working environments. Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Streamlined inventory management, reducing instances of stock shortages.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Maintained clean and safe work environment, adhering to health and safety protocols. focused to minimize waste, contributing to cost reduction efforts.
- Supported new staff, facilitating quicker adaptation to production environment.
- Contributed to product innovation by providing feedback on production challenges, which in turn Implemented sustainable practices within production process, aligning with environmental goals..
- Improved product quality with meticulous quality control checks.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
CoxHealth Hospital
Centralized Transporter
08.2020 - 10.2020
Job overview
- Enhanced patient satisfaction by providing timely and efficient transportation services within the healthcare facility.
- Managed high-pressure situations effectively, quickly adapting to unforeseen changes in schedules or priority transports as needed.
- Developed strong relationships with hospital staff members across departments, fostering an environment conducive to seamless interdepartmental collaboration in regard to patient transport matters.
- Demonstrated exceptional attention-to-detail when documenting patient information into electronic medical records, ensuring accurate and up-to-date data for future reference.
- Excelled in a fast-paced environment by multitasking effectively, managing multiple patient transportation requests simultaneously while maintaining high levels of accuracy and professionalism.
- Contributed to increased overall safety within the facility by strictly adhering to guidelines related to proper body mechanics when lifting or moving patients during transport processes.
- Promoted a positive atmosphere among patients while transporting them throughout the facility, addressing any concerns or questions they may have had during their stay.
- Monitored and reported equipment maintenance needs promptly, ensuring the availability of well-functioning tools necessary for effective patient transportation services.
- Exemplified strong problem-solving skills when faced with unexpected challenges or obstacles during patient transports, finding effective solutions to ensure timely completion of tasks.
- Reduced patient wait times for transport by consistently prioritizing tasks and coordinating with nursing staff.
- Upheld strict confidentiality standards surrounding patient information, adhering to HIPAA guidelines in all aspects of job responsibilities.
- Maximized team efficiency by actively participating in daily huddles and collaborating on strategies to improve workflow management.
- Navigated through the healthcare facility with ease and efficiency, minimizing transport times and enhancing patient satisfaction rates.
- Provided compassionate care to patients of diverse backgrounds, treating each individual with dignity and respect during transport processes.
- Participated in ongoing training programs to keep abreast of best practices and maintain top-notch performance as a Centralized Transporter.
- Ensured accurate documentation of patient transport details, contributing to a streamlined process for all involved parties.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Cleaned, sanitized and moved hospital equipment.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Supported medical staff during patient examinations in accordance with company policy.
Communications Solutions LLC
Sales Representative
05.2020 - 08.2020
Job overview
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Jetrad Inc. (McDonalds)
Crew Trainer
01.2016 - 11.2017
Job overview
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Established and maintained quality control standards.
Education
Ozark Technical Community CollegeSpringfield, MO.
Health from Information Technology
05.2027
University Overview
Three Rivers Community CollegeDexter
Health Science from Nursing
05.2026
University Overview
Skills
- Lockout and tagout procedures
- OSHA Compliance
- Equipment Calibration
- Strong Work Ethic
- Punctual and Dependable
- Production Line Work
- Heavy Lifting
- Worksite safety
- Pallet Jacks
- Visual Inspection
- Safety Standards Compliance
- Health and Safety Regulations
- Identifying Flaws
- Weights and Measurements
- Forklift Operation
- Material Loading and Unloading
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Resourceful
- Prioritizing Work
- Professional and mature
- Document Management
- Social media knowledge
- Documentation And Reporting
- Filing and data archiving
- Office Supplies Management
- Valid Driver's License
- Bookkeeping
- Calendar Management
- Mail distribution
- Payment Processing
- Supply Management
- Payroll Processing
- Proofreading
- Technical Support
- Medical Terminology
- Staff Management
- Correspondence drafting
- Travel Coordination
- Medical Records Management
- Expense Reporting
- Human resource laws
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
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Timeline
Production Worker
Amazon
04.2024 - 08.2024
Caregiver
Phoenix Home Care & Hospice
12.2022 - 07.2024
Sales Representative
Victoria's Secret
08.2022 - 01.2023
Office Assistant
Preferred Family Healthcare Inc.
06.2022 - 10.2022
Direct Support Staff
Preferred Family Healthcare Inc.
12.2021 - 06.2022
Production Worker
Kraft Heinz
01.2021 - 11.2021
Centralized Transporter
CoxHealth Hospital
08.2020 - 10.2020
Sales Representative
Communications Solutions LLC
05.2020 - 08.2020
Crew Trainer
Jetrad Inc. (McDonalds)
01.2016 - 11.2017
Ozark Technical Community College
Health from Information Technology
Three Rivers Community College
Health Science from Nursing
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