Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tianna V Zachery

Round Rock

Summary

Im a young Mother so far just trying get by, I love people and love spending time with my kid and lover. I thrive and work really hard to accomplish any goal set. I have been in customer service for a little over 3 years and I have about 2 years of restaurant service experience. I am real go-getter work my way up to become the top performer, but I am not competitive at all. I'm a very Outgoing and a people-person. I love and enjoy making others laugh and have a good time, I'm very smart, goal-oriented, and Hard-working.

Overview

2
2
years of professional experience

Work History

Hostess/server

Hooters
07.2023 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Front Desk Agent

LaQuinta Inn and Suites
05.2024 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Stony Point High School
Round Rock, TX

Skills

  • Cash handling
  • Hospitality services
  • Time management
  • Guest accommodations
  • Room assignments
  • Automated telephone systems
  • Dining area maintenance
  • Table setting
  • Safe food handling
  • Payment processing
  • Table bussing
  • Customer service

Languages

English
Full Professional

Timeline

Front Desk Agent

LaQuinta Inn and Suites
05.2024 - Current

Hostess/server

Hooters
07.2023 - 05.2024

Stony Point High School

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