Tianne Knowles
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Embarkation/Disembarkation Supervisor
Balearia Caribbean
10.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Communicated regularly with CBP accessing Entrance/Clearance approval for vessel (All forms and communications to CBP)
- Supervised staff in the execution of their duties.
- Serviced Cargo department as Cargo receiving agent.
- Obtained approval for Vehicle Export.
- Traveled onboard vessel to assist employees at partnering ports.
- Completed weekly deposits and accounting procedures.
Mail Handler Assistance (Seasonal Employment)
United States Postal Service, USPS
11.2021 - 02.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Sorted and placed mail for delivery by Carriers.
Best Buy Geek Squad/Home Theatre Agent
Best Buy
10.2019 - 04.2021
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Performed home theatre installation in homes.
- Drove Company vehicle for deliveries and installations.
Asset Protection Associate
Best Buy
10.2017 - 10.2019
- Controlled reduction of loss inventory by protecting company assets.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
Social Worker
The Government Of The Bahamas (Bahamas Government)
01.2011 - 04.2016
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Provided crisis counseling and intervention services to clients in emergency situations.
Security Manager
Bimini Big Game Resort And Marina
04.2010 - 05.2012
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Teachers Aid
Bimini All Age School
09.2010 - 06.2011
- Assisted teachers with supervision and care of groups of children.
- Supported classroom activities, tutoring, and reviewing work
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Criminal Justice
BETHUNE COOKMAN UNIVERSITY
DAYTONA BEACH, FLORIDA06.2008
Skills
- Case Management
- Customer Needs Assessments
- International and Domestic Travel
- Customer Satisfaction
- Staff Management
Timeline
Mail Handler Assistance (Seasonal Employment)
United States Postal Service, USPS
11.2021 - 02.2022
Embarkation/Disembarkation Supervisor
Balearia Caribbean
10.2021 - Current
Best Buy Geek Squad/Home Theatre Agent
Best Buy
10.2019 - 04.2021
Asset Protection Associate
Best Buy
10.2017 - 10.2019
Social Worker
The Government Of The Bahamas (Bahamas Government)
01.2011 - 04.2016
Teachers Aid
Bimini All Age School
09.2010 - 06.2011
Security Manager
Bimini Big Game Resort And Marina
04.2010 - 05.2012
Bachelor of Science - Criminal Justice
BETHUNE COOKMAN UNIVERSITY
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