Summary
Overview
Work History
Education
Skills
Timeline
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Tianti Henderson

Montgomery,AL

Summary

Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.

Overview

14
14
years of professional experience

Work History

Customer Service Lead

Five Star Call Center
06.2022 - 03.2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

ASK Telemarketing
02.2017 - 05.2022
  • Increased customer account renewals through proactive account management and personalized offers.
  • Managed high-volume call traffic while maintaining service quality and customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

NCO Group
04.2014 - 03.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Kitchen Prep Cook

Chappy's Deli
01.2012 - 02.2016
  • Prepared ingredients by washing, chopping, and measuring for efficient meal assembly.
  • Operated kitchen equipment safely and effectively to maintain productivity standards.
  • Assisted chefs in executing daily specials and menu items with precision.
  • Maintained cleanliness of workstations to comply with health and safety regulations.
  • Collaborated with team members to streamline food preparation processes, enhancing efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
  • Managed opening and closing shift kitchen tasks.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Cashier

Burger King
02.2011 - 07.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper handling of funds during shifts.
  • Resolved customer inquiries and concerns promptly to enhance overall satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Followed company policies and procedures regarding cash handling.

Education

High School Diploma -

Pearl Academy
05-2009

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • De-escalation techniques
  • Communication skills
  • Conflict resolution
  • Customer feedback
  • Payment processing
  • Email etiquette
  • Call center experience
  • Telephone etiquette
  • Customer relations
  • Call center
  • Teamwork and collaboration
  • Food handling
  • Food preparation
  • Cleanliness
  • Following instructions
  • Highly motivated
  • Kitchen organization
  • Menu memorization
  • Dishwasher operation
  • Restocking skills

Timeline

Customer Service Lead

Five Star Call Center
06.2022 - 03.2025

Customer Service Representative

ASK Telemarketing
02.2017 - 05.2022

Customer Service Representative

NCO Group
04.2014 - 03.2016

Kitchen Prep Cook

Chappy's Deli
01.2012 - 02.2016

Cashier

Burger King
02.2011 - 07.2012

High School Diploma -

Pearl Academy

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