Tiffany Santos

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Scheduled and coordinated medical appointments.
• Documented vital statistics and coordinated with health care providers.
• Monitored changes in clients' conditions to report concerns to the supervisor.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Developed and implemented care plans for clients.
• Constructed cognitively stimulating activities.

This is a in-home care position I am employed with to care for my daughter who has a developmental disability called Angelman Syndrome.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Utilized trauma-informed approach to promote healing and empowerment for clients.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Visited homes, inspected surroundings and interviewed family members.
• Maintained case records and legal documentation.
• Responded to claims of abuse, neglect or safety concerns.
• Attended court proceedings, submitted documents and offered testimony.
• Developed plans to strengthen family units.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Documented data and completed accurate updates to case records.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Investigated and reported crimes, accidents, offenses and damage to property.
• Answered emergency calls for help from citizens and business owners.
• Secured crime scenes, gathered evidence and questioned witnesses.
• Patrolled assigned areas to prevent and detect roadway crimes.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
• Apprehended suspects, read Miranda Rights and transported offenders to jail.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Conducted preliminary investigations at scenes of major crimes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Attended court proceedings, submitted documents and offered testimony.
• Maintained case records and legal documentation.
• Responded to claims of abuse, neglect or safety concerns.
• Developed plans to strengthen family units.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Visited homes, inspected surroundings and interviewed family members.
• Interviewed individuals and families to assess needs and provide informational resources.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

• Educated students in basics of English grammar and conversational speaking.
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
• Attended workshops to learn about student motivation and engaging learning activities.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Developed and taught ESL curriculum to improve students' conversational abilities.
• Created new lesson plans based on course objectives.
• Coordinated communication between students and school administration to create culturally-sensitive learning environment.