Summary
Overview
Work History
Education
Skills
Timeline
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Tianyi Xu

philadelphia,United states

Summary

Self-motivated person brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

9
9
years of professional experience

Work History

Sales Designer

GE Kitchen
05.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Collaborated with marketing team to create visually appealing promotional materials for sales presentations.
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.

Coordinator

Aurora Home Care
03.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.

Manager

Disguiser Party game lounge
03.2021 - 01.2024
  • Connect with the client with their reservations and customer service recommendations
  • Manage the employee's schedule and shifts
  • Cooperate with the company overseas for copyrights and contracts
  • Regularly material commodity purchasing

Server

Pho Barclay
03.2018 - 05.2019
  • Optimize service quality by actively listening and responding to customer requests
  • Provide menu and recommend food and drink options based on customer queries
  • Process customer payments

Human resource management

Meskelin Cultural Development Co., Ltd.
05.2015 - 02.2017
  • Managed all HR for [15+] employees across [3] locations; oversaw recruiting, hiring, and onboarding activities; established standardized training processes; and created a database to facilitate knowledge sharing
  • Oversee social media marketing campaigns to grow brand awareness and lead generation for emerging product lines on Wechat, Red books
  • Coordinate marketing and promotions of various company products
  • Develop an overarching strategy to improve employee relations and cross-functional collaboration, including establishing the employee resource group and planning events to drive employee engagement
  • Managed all talent planning, performance management, and employee compensation, and found ways to streamline hiring
  • Helped organize hiring fair and conducted initial interviews with potential hires
  • Conducted new hire orientation and continual training

Education

Associate in Arts in Liberal Art and Science -

Camden County College
Blackwood, New Jersey

Bachelor of Arts in The Metals/Jewelry/CAD-CAM (MJCC) Program -

Temple University
Philadelphia, Pennsylvania

Skills

  • Customer Service
  • Data Entry
  • Relationship Building
  • Work Planning and Prioritization
  • Document Management
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Microsoft Word
  • Microsoft Office
  • Fluent Mandarin
  • Fluent English

Timeline

Sales Designer

GE Kitchen
05.2024 - Current

Coordinator

Aurora Home Care
03.2024 - Current

Manager

Disguiser Party game lounge
03.2021 - 01.2024

Server

Pho Barclay
03.2018 - 05.2019

Human resource management

Meskelin Cultural Development Co., Ltd.
05.2015 - 02.2017

Associate in Arts in Liberal Art and Science -

Camden County College

Bachelor of Arts in The Metals/Jewelry/CAD-CAM (MJCC) Program -

Temple University

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Tianyi Xu