TIANYI (SUSIE) ZHANG
Washington,DC
Summary
Experienced professional project specialist with a proven track record in coordinating and managing project activities. Adept at fostering team collaboration and driving results, with a strong focus on delivering successful outcomes. Demonstrated expertise in scheduling, budget management, and stakeholder communication. Known for reliability and adaptability, always ready to meet changing project needs and achieve desired goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing & Communications Project Coordinator
MITRE CORPORATION
06.2022 - Current
- Collaborate with senior managers to identify and document the engagement model between 9 functional teams
- Designed and created dynamic request intake form for 30+ services provided by the Enterprise Communications team
- Oversaw the implementation of the project management platform used by Enterprise Communications by understanding the requirements from 9 individual teams and customizing a workflow for each team
- Led 20+ meetings with vendor representative to design custom project management tool and accommodate specific team requirements
- Led change management project for the Enterprise Communications multimedia team’s smooth transition to new platform
- Provide continuous support of workflow optimization in collaboration with the PMO team
- Manage the production and distribution of monthly newsletter shared with the C-suite leadership team and the MITRE Board of Directors
- Developed timelines to streamline project processes and ensure timely delivery.
- Enhanced project workflows by identifying bottlenecks and implementing solutions.
- Facilitated meetings to ensure all team members were aligned with project goals.
- Improved project outcomes by maintaining detailed and organized documentation.
- Prepared progress reports for communicating status updates to stakeholders.
- Enhanced project success with effective conflict resolution strategies.
- Coordinated cross-functional teams to achieve project milestones.
- Coordinated project schedules to ensure timely completion and stakeholder satisfaction.
Customer Success Project Coordinator, Consultant
C & A SCIENTIFIC
10.2021 - 06.2022
- Independently managed relationships with stakeholders with revenues exceeding $1 million to ensure client satisfaction on all projects during the C&A scaling process
- Led discussion sessions to improve the communication process across four departments to prevent conflict
- Coordinated with domestic and international teams to plan the delivery of $1.5+ million worth of products
- Introduced, Implemented, and incorporated the Agile methodology on all projects started after 2019
Marketing Intern
JILL FREDENBURG LLC/REMOTE
08.2020 - 05.2021
- Conducted pre-sale market research and scheduled over a dozen speaking opportunities for the promotion of the book LGBTQ+Revolution 2.0
- Identified and developed relationships with 15+ external stakeholders to help develop a successful market position for the book
- Partnered with internal stakeholders to plan and write the book proposal for award submission and future promotions
Customer Service Representative
BARNES & NOBLE
10.2018 - 01.2019
- Completed maintenance tasks and efficient communications, ensured customers with satisfactory experiences
- Autonomously managed e-commerce and brick-and-mortar sales projects
- Developed relationships with the customer base, tailored personalized services and products
Copy Editor and Translator
SHANGHAI TRANSLATION PUBLISHING HOUSE
06.2017 - 07.2017
- Proofread and prepared annotations for multiple mandarin manuscripts for Foreign Literature and Art—a publication that discusses literature and authors of various countries for a Chinese audience
- Coordinated with external stakeholders to ensure the proper delivery of projects based on predetermined scopes
- Autonomously developed and completed a multitude of specialized full life-cycle projects
Education
MA - English Literature
GEORGETOWN UNIVERSITY
Washington, DC05.2021
BA - English, Telecommunications
THE PENNSYLVANIA STATE UNIVERSITY
University Park, PA05.2018
Skills
- Skilled in MS Office Applications
- Familiarity with Google Suite Applications
- Project planning
- WordPress Content Management
- Stakeholder engagement
- Task prioritization
- Documentation management
- Quality assurance
- Problem solving
- Cross-functional teamwork
- Conflict resolution
- Agile methodologies
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Certified ScrumMaster (CSM) - Scrum Alliance.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Marketing & Communications Project Coordinator
MITRE CORPORATION
06.2022 - Current
Customer Success Project Coordinator, Consultant
C & A SCIENTIFIC
10.2021 - 06.2022
Marketing Intern
JILL FREDENBURG LLC/REMOTE
08.2020 - 05.2021
Customer Service Representative
BARNES & NOBLE
10.2018 - 01.2019
Copy Editor and Translator
SHANGHAI TRANSLATION PUBLISHING HOUSE
06.2017 - 07.2017
BA - English, Telecommunications
THE PENNSYLVANIA STATE UNIVERSITY
MA - English Literature
GEORGETOWN UNIVERSITY
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