TIANYUAN YI
Centreville,VA
Summary
Organized bilingual Social Services Professional with 5+ years of extensive case management and grant management experience assist in housing, mental health, medical and financial to marginalized and at-risk populations.
Energized with insider knowledge of community resources to outreach and collaborate to bring impact and positive changes to communities.
Dedicated in connecting people of different cultures and background with resources to facilitate better outcome.
Highly experience Mandarin Interpreter with proven track record of delivering precise interpretations and translations between English and Mandarin. In-depth understanding of cultural nuances to effectively bridge communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mandarin Medical Interpreter
CLAS & DMV UNLIMITED LLC
DMV
04.2024 - Current
- Provide ON-SITE Mandarin interpretation service to patients with LEP or NEP at medical facilities in DMV area as an independent contractor.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Social Services Coordinator
Chinese Community Church
500 I ST NW Washington D.C. 20001
02.2019 - 04.2024
- As Social Service Coordinator, primary role was clients' advocate.
- Served as principal liaison for clients with limited resources who made request for Federally funded, State-funded Subsidy Programs and local resources, such as mental and behavioral health, home health services, affordable housing, education, human rights and children with disabilities.
- Managed grants application, coordination and reports that included MOAPIA grant, Combined Federal Campaign, Horning Neighborhood Grant and other local grants application and ensure grants requirements are met and submitted on time.
- Provided customer service support in navigating U.S Federal or state-issued affordable assistance program policies and procedures such as Medicaid, Medicare, SSI, SSDI, TANF, SNAP, etc.
- Determined applicant eligibility according to government policies and proceed with application process and follow up.
- Maintained effective working relationships with DDS, SSA, Combined Federal Campaign agency and other local social services providers such as MBI/Mental and Behavioral Intake, APALRC/ Asian American Legal Research Center, MPD/Metropolitan Police Department, MOAPIA/ DC Mayor's Office on Asian & Pacific Islander Affairs, Housing Counseling Services and Georgetown University, etc.
- Preformed and Updated client information and data into DC government assigned CRM system.
- Worked with probation officer to supervise defendant clients who were directed to participate and complete community service hours at CCC by court.
- Coordinated and monitored resolutions on client's behalf regarding assistance programs. Assessed general service needs of clients and connected them with correct provider.
- Assisted clients with medical needs, recovering addicts, language help, and low-income families to access community services they need; explain available options and method to clients.
- Ensured each client was given necessary services and followed up to fulfill their ongoing service needs.
- Responded to inquiries that required referencing sources and utilized knowledge of church operations.
- Recruited volunteers team to support ESL and Naturalization class, fundraise events; retained team by building cohesion and acknowledging their dedication.
- Produced monthly, quarterly, semi-annual, annual standard reports and collateral statements for government agencies review. Scheduled or canceled meetings and appointments.
- Organized community events including AAPI Hate Crimes Forum, Legal Clinic, ESL, Citizenship Classes and Health and Wellness Workshops.
- Provided administrative support services and implemented procedures to keep office operating efficiently and timely.
- Served as liaison with Community Membership Council on management for annual fundraising event.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 150 clients/ one quarter in acquiring needed aid.
Sales Associate
BLUE MERCURY, INC
Fairfax, VA
04.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Signed customers up for marketing list and inform them of upcoming events.
- Worked in a team capacity to obtain both individual and team goals.
- Provided exclusive customer service thru product knowledge and proactive initiative.
Administrative Assistant
ENCON GROUP INC
Gaithersburg, MD
11.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Public Relations Associate
INTERNATIONAL INVESTORS LLC
Falls Church, VA
09.2013 - 09.2014
- Communicated with media partners regularly to build relationships and optimize press coverage.
- Helped with photo and video production and performed visual and sound editing tasks.
- Forged strong media relationships to further public relations goals.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Co-hosted INTERNATIONAL INVESTOR's television programs and conducted interviews at conferences.
- Assisted with social media marketing execution and collected research for future TV programs.
OFFICE ASSOCIATE /Research Intern
PACIFIC BRIDGE MEDICAL INC
Bethesda, MD
03.2013 - 09.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Assisted with banking, clerical, and website translation.
- I was liaison between office in China and office in America.
Education
Master of Arts - Human Services
Virginia Wesleyan University
Virginia Beach, VA06.2025
Certificate - Case Management
The University of Maryland
College Park, MD05.2023
Certificate - Public Relations
University of Virginia
Charlottesville, VA06.2016
MBA - Business Administration
Hong Kong Baptist University
Hong Kong 05.2009
Skills
- Consecutive interpretation & Written translation
- Language Fluency in Mandarin
- Organization and time management skills
- Team Collaboration
- Active listening Methods and Critical Thinking
- Cultural awareness and competence
- Events Planning
- Written and verbal communication
- Problem-solving skills
- Client Confidentiality
- Internet application & Computer software
- Cultural awareness and competence
Accomplishments
- Worked with IT provider to streamline the caseload report system for better efficiency
- Received 99.5% positive client feedback
- Earned a top recognition for performance review
- Collaborated with APALRC in the development of LEGAL CLINIC which becomes the first go to place in Metropolitan DC area for people without resource for legal aid.
Affiliations
- Community Advisory Council of Office of Minority Health & Health Disparities Research of Georgetown University
Certification
- Certified Mandarin Medical Interpreter, The Cross-Cultural Health Care Program March 2024
- Certified Case Management, The University of Maryland May 2023
- Certified Public Relations, The University of Virginia
May 2016
- Certified FEMA Emergency Management Institute
IS-100C
- Certified FEMA Emergency Management Institute
IS-700B
Additional Information
Empathy
Social advocacy
Work experience within diversified professional environment
The ability to build effective interpersonal work relationships
The ability to work with autonomy
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Mandarin Medical Interpreter
CLAS & DMV UNLIMITED LLC
04.2024 - Current
Social Services Coordinator
Chinese Community Church
02.2019 - 04.2024
Sales Associate
BLUE MERCURY, INC
04.2016 - 09.2017
Administrative Assistant
ENCON GROUP INC
11.2014 - 01.2015
Public Relations Associate
INTERNATIONAL INVESTORS LLC
09.2013 - 09.2014
OFFICE ASSOCIATE /Research Intern
PACIFIC BRIDGE MEDICAL INC
03.2013 - 09.2013
Master of Arts - Human Services
Virginia Wesleyan University
Certificate - Case Management
The University of Maryland
Certificate - Public Relations
University of Virginia
MBA - Business Administration
Hong Kong Baptist University