Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Timeline
Generic

TIANYUAN YI

Centreville,VA

Summary

Organized bilingual Social Services Professional with 5+ years of extensive case management and grant management experience assist in housing, mental health, medical and financial to marginalized and at-risk populations.

Energized with insider knowledge of community resources to outreach and collaborate to bring impact and positive changes to communities.

Dedicated in connecting people of different cultures and background with resources to facilitate better outcome.

Highly experience Mandarin Interpreter with proven track record of delivering precise interpretations and translations between English and Mandarin. In-depth understanding of cultural nuances to effectively bridge communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mandarin Medical Interpreter

CLAS & DMV UNLIMITED LLC
04.2024 - Current
    • Provide ON-SITE Mandarin interpretation service to patients with LEP or NEP at medical facilities in DMV area as an independent contractor.
    • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
    • Followed ethical codes to protect confidentiality of patient medical information.
    • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
    • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.

Social Services Coordinator

Chinese Community Church
02.2019 - 04.2024
  • As Social Service Coordinator, primary role was clients' advocate.
  • Served as principal liaison for clients with limited resources who made request for Federally funded, State-funded Subsidy Programs and local resources, such as mental and behavioral health, home health services, affordable housing, education, human rights and children with disabilities.
  • Managed grants application, coordination and reports that included MOAPIA grant, Combined Federal Campaign, Horning Neighborhood Grant and other local grants application and ensure grants requirements are met and submitted on time.
  • Provided customer service support in navigating U.S Federal or state-issued affordable assistance program policies and procedures such as Medicaid, Medicare, SSI, SSDI, TANF, SNAP, etc.
  • Determined applicant eligibility according to government policies and proceed with application process and follow up.
  • Maintained effective working relationships with DDS, SSA, Combined Federal Campaign agency and other local social services providers such as MBI/Mental and Behavioral Intake, APALRC/ Asian American Legal Research Center, MPD/Metropolitan Police Department, MOAPIA/ DC Mayor's Office on Asian & Pacific Islander Affairs, Housing Counseling Services and Georgetown University, etc.
  • Preformed and Updated client information and data into DC government assigned CRM system.
  • Worked with probation officer to supervise defendant clients who were directed to participate and complete community service hours at CCC by court.
  • Coordinated and monitored resolutions on client's behalf regarding assistance programs. Assessed general service needs of clients and connected them with correct provider.
  • Assisted clients with medical needs, recovering addicts, language help, and low-income families to access community services they need; explain available options and method to clients.
  • Ensured each client was given necessary services and followed up to fulfill their ongoing service needs.
  • Responded to inquiries that required referencing sources and utilized knowledge of church operations.
  • Recruited volunteers team to support ESL and Naturalization class, fundraise events; retained team by building cohesion and acknowledging their dedication.
  • Produced monthly, quarterly, semi-annual, annual standard reports and collateral statements for government agencies review. Scheduled or canceled meetings and appointments.
  • Organized community events including AAPI Hate Crimes Forum, Legal Clinic, ESL, Citizenship Classes and Health and Wellness Workshops.
  • Provided administrative support services and implemented procedures to keep office operating efficiently and timely.
  • Served as liaison with Community Membership Council on management for annual fundraising event.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 150 clients/ one quarter in acquiring needed aid.

Sales Associate

BLUE MERCURY, INC
04.2016 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Signed customers up for marketing list and inform them of upcoming events.
  • Worked in a team capacity to obtain both individual and team goals.
  • Provided exclusive customer service thru product knowledge and proactive initiative.

Administrative Assistant

ENCON GROUP INC
11.2014 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Public Relations Associate

INTERNATIONAL INVESTORS LLC
09.2013 - 09.2014
  • Communicated with media partners regularly to build relationships and optimize press coverage.
  • Helped with photo and video production and performed visual and sound editing tasks.
  • Forged strong media relationships to further public relations goals.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Co-hosted INTERNATIONAL INVESTOR's television programs and conducted interviews at conferences.
  • Assisted with social media marketing execution and collected research for future TV programs.

OFFICE ASSOCIATE /Research Intern

PACIFIC BRIDGE MEDICAL INC
03.2013 - 09.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Assisted with banking, clerical, and website translation.
  • I was liaison between office in China and office in America.

Education

Master of Arts - Human Services

Virginia Wesleyan University
Virginia Beach, VA
06.2025

Certificate - Case Management

The University of Maryland
College Park, MD
05.2023

Certificate - Public Relations

University of Virginia
Charlottesville, VA
06.2016

MBA - Business Administration

Hong Kong Baptist University
Hong Kong
05.2009

Skills

  • Consecutive interpretation & Written translation
  • Language Fluency in Mandarin
  • Organization and time management skills
  • Team Collaboration
  • Active listening Methods and Critical Thinking
  • Cultural awareness and competence
  • Events Planning
  • Written and verbal communication
  • Problem-solving skills
  • Client Confidentiality
  • Internet application & Computer software
  • Cultural awareness and competence

Accomplishments

  • Worked with IT provider to streamline the caseload report system for better efficiency
  • Received 99.5% positive client feedback
  • Earned a top recognition for performance review
  • Collaborated with APALRC in the development of LEGAL CLINIC which becomes the first go to place in Metropolitan DC area for people without resource for legal aid.

Affiliations

  • Community Advisory Council of Office of Minority Health & Health Disparities Research of Georgetown University

Certification

  • Certified Mandarin Medical Interpreter, The Cross-Cultural Health Care Program March 2024
  • Certified Case Management, The University of Maryland May 2023
  • Certified Public Relations, The University of Virginia

May 2016

  • Certified FEMA Emergency Management Institute

IS-100C

  • Certified FEMA Emergency Management Institute

IS-700B


Additional Information

Empathy

Social advocacy

Work experience within diversified professional environment

The ability to build effective interpersonal work relationships

The ability to work with autonomy

Languages

Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional Working

Timeline

Mandarin Medical Interpreter

CLAS & DMV UNLIMITED LLC
04.2024 - Current

Social Services Coordinator

Chinese Community Church
02.2019 - 04.2024

Sales Associate

BLUE MERCURY, INC
04.2016 - 09.2017

Administrative Assistant

ENCON GROUP INC
11.2014 - 01.2015

Public Relations Associate

INTERNATIONAL INVESTORS LLC
09.2013 - 09.2014

OFFICE ASSOCIATE /Research Intern

PACIFIC BRIDGE MEDICAL INC
03.2013 - 09.2013

Master of Arts - Human Services

Virginia Wesleyan University

Certificate - Case Management

The University of Maryland

Certificate - Public Relations

University of Virginia

MBA - Business Administration

Hong Kong Baptist University
  • Certified Mandarin Medical Interpreter, The Cross-Cultural Health Care Program March 2024
  • Certified Case Management, The University of Maryland May 2023
  • Certified Public Relations, The University of Virginia

May 2016

  • Certified FEMA Emergency Management Institute

IS-100C

  • Certified FEMA Emergency Management Institute

IS-700B


TIANYUAN YI