Tianzhong Luo
San Gabriel,CA
Summary
Detail-oriented and experienced logistics and supply chain professional with over 9 years of experience in operations, business development, and account management. Adept at managing freight operations, booking cargo space, handling claims, and optimizing logistics processes. Strong analytical and organizational skills with a proven ability to work in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Operations (Office OP)
CTS Global Supply Chain Solution
Ontario
01.2024 - Current
- Manage and oversee UPS and FedEx accounts, including handling claims and resolving disputes
- Track container progress and coordinate with customs for clearance procedures
- Ensure smooth logistics operations and maintain compliance with shipping regulations
Business Development Agent (BDSA)
FedEx China
Shenzhen, China
02.2016 - 10.2022
- Managed data reporting for FedEx U.S.-China direct flights, ensuring accuracy and timely submissions
- Handled flight capacity bookings and cargo space allocations
- Coordinated with internal teams and external partners to optimize logistics efficiency
Assistant Store Manager
Deppon Logistics Co., Ltd.
, China
08.2014 - 01.2016
- Assisted the store manager in overseeing daily operations and business performance
- Provided support in customer service, order fulfillment, and logistics coordination
- Maintained records and assisted in process improvements to enhance efficiency
Education
Bachelor’s Degree - Measurement Technology and Instruments
Nanchang Hangkong University
China07-2014
Skills
- Logistics & Supply Chain Management
- Cargo Space Booking & Coordination
- Data Reporting & Analysis
- UPS & FedEx Account Management
- Customs Clearance & Freight Tracking
- Claims Handling & Dispute Resolution
- Strong Communication & Problem-Solving Skills
Timeline
Office Operations (Office OP)
CTS Global Supply Chain Solution
01.2024 - Current
Business Development Agent (BDSA)
FedEx China
02.2016 - 10.2022
Assistant Store Manager
Deppon Logistics Co., Ltd.
08.2014 - 01.2016
Bachelor’s Degree - Measurement Technology and Instruments
Nanchang Hangkong University
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