Tia R. Wilson
Tuscaloosa,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dispatcher Team Leader
Schnellecke Logistics USA
Vance, AL
02.2014 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Ordered company's database such as: SAP, Outlook, Microsoft Word & Excel.
Receiving Organizational Support/Production Assistant
North American Onsite
Vance, AL
01.2011 - 12.2013
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Created and updated records and files to maintain document compliance.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Inbound Receiving Support Specialist
Caterpillar Logistics
Vance, AL
12.2005 - 01.2010
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Collected and entered data into SAP & Lotus Notes.
- Prepared correspondences for outbound deliveries.
- Collected, arranged, and input information into database system.
Education
Associate of Applied Science - Business Management
Shelton State Community College
Tuscaloosa, AL04.2004
Skills
- Database Management
- Work Order Management
- Schedule Management
- Data Entry
- Customer Service
- Dispatching Procedures
- Verifying Coverage
- Updating Logs
Timeline
Dispatcher Team Leader
Schnellecke Logistics USA
02.2014 - Current
Receiving Organizational Support/Production Assistant
North American Onsite
01.2011 - 12.2013
Inbound Receiving Support Specialist
Caterpillar Logistics
12.2005 - 01.2010
Associate of Applied Science - Business Management
Shelton State Community College