Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiara Abraham

Tiara Abraham

Kearny,USA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Member Support Specialist

Hotel Engine
01.2023 - Current
  • Collaborate with members via phone, chat, and email to manage past, current, and future reservations
  • Responsible for effectively solving difficult issues with corporations and businesses.
  • Assist with the implementation of new support software tools, leading to more efficient case management and improved customer experience.
  • Maintain detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
  • Implemented feedback from quality assurance reviews, leading to improved performance metrics within the team.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Benefits Representative ll

National Vision Administrators
11.2021 - 01.2023
  • Responsible for educating members, providers, and clients on vision benefits and plan information
  • Ensure any release of information requests are HIPAA compliant
  • Investigate claims to determine eligibility for reimbursement and status on pending claims
  • Maintain manual and computer records subject to audit
  • Provide authorizations for requested services such as comprehensive eye examinations and materials.
  • Enhanced employee satisfaction by efficiently resolving benefits and enrollment issues.
  • Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.

Benefits Representative ll

Conduent HR Services
09.2020 - 11.2021
  • Assess and analyze information to determine eligibility requirements, appropriate coverage under the applicable plan
  • Process health benefit enrollment/change forms, including medical, dental, vision, life, COBRA and flexible spending accounts
  • Document member and client communications in the client management services tool according to department standards
  • Escalate issues of increased complexity, according to department standards, to the applicable internal client service contact.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
  • Provided support during annual open enrollment periods, effectively managing a high volume of requests and questions from employees.

Education

Liberal Studies, BA -

Thomas Edison State University
Trenton, NJ
05.2024

Skills

  • Written and Oral Communication
  • Customer Support
  • Teamwork
  • Critical Thinking
  • Problem Solving
  • Organization
  • Leadership
  • Conflict Resolution
  • Time Management
  • Call Metrics

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Member Support Specialist

Hotel Engine
01.2023 - Current

Benefits Representative ll

National Vision Administrators
11.2021 - 01.2023

Benefits Representative ll

Conduent HR Services
09.2020 - 11.2021

Liberal Studies, BA -

Thomas Edison State University

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Tiara Abraham