Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tiara Aguilar

Atlanta,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
Certification

Work History

Patient Financial Advocate

Firstsource
  • Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
  • Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
  • Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.
  • Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.

Business Office Manager

Navion Senior Solutions
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.

Business Office Clerk

Lincoln Technical Institute
  • Increased office efficiency by streamlining filing systems and organizing documents for easy access.
  • Reduced errors in data entry tasks by implementing a thorough review process and cross-checking data.
  • Enhanced communication between departments by creating and distributing clear, concise memos and reports.
  • Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
  • Supported management with timely preparation of monthly budget reports, ensuring informed decisionmaking.
  • Managed appointment scheduling for multiple executives to maximize productivity and avoid conflicts.
  • Improved customer satisfaction by promptly addressing inquiries, resolving issues, and providing professional assistance.
  • Assisted in the development of new policies and procedures to strengthen business operations and increase efficiency.

Business Office Manager

Five Star Senior Living
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Implemented employee training programs, increasing overall staff competency and reducing skills gaps.

Warehouse Worker

Preferred Personnel Solutions
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Customer Service Representative

Hire Dynamics
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Lead

Convergent Outsourcing
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Caregiver

Brookdale Assisted Living
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Resident Assistant

Donna Gee
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Facilitated social interactions among senior residents through group activities, events, and outings.

Customer Service Rep

Anytime Heating & Cooling
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Kennesaw Mountain High School
Kennesaw, GA

Bachelor of Science - Business Administration And Management

Devry University

Skills

  • Financial Counseling
  • Policy Understanding
  • Organizational skills
  • Attention to detail
  • Data analysis
  • Empathy and compassion
  • Strong communication
  • Critical thinking
  • Insurance knowledge
  • Time management
  • Adaptability
  • Healthcare industry knowledge
  • Confidentiality maintenance
  • Active listening
  • Medical billing expertise
  • Customer service orientation
  • Professionalism
  • Conflict resolution
  • Problem-solving abilities
  • Data Entry Proficiency
  • Medical Billing Knowledge
  • Verbal and Written Communication
  • HIPAA Compliance
  • Medical Terminology
  • Insurance Verification
  • Customer Service
  • Filing and Data Archiving
  • Payment Collection
  • Administrative and Office Support
  • Evaluating Quality of Care
  • Knowledge of Community Services and Programs
  • Invoice Verification
  • Schedule Coordination
  • Medical History Documentation
  • Legal Liability Research

Languages

Spanish
Limited Working

Certification

Business Office Manager Certification

Timeline

Customer Service Rep

Anytime Heating & Cooling
01.2024 - Current

Patient Financial Advocate

Firstsource

Business Office Manager

Navion Senior Solutions

Business Office Clerk

Lincoln Technical Institute

Business Office Manager

Five Star Senior Living

Warehouse Worker

Preferred Personnel Solutions

Customer Service Representative

Hire Dynamics

Customer Service Lead

Convergent Outsourcing

Caregiver

Brookdale Assisted Living

Resident Assistant

Donna Gee

High School Diploma -

Kennesaw Mountain High School

Bachelor of Science - Business Administration And Management

Devry University

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Tiara Aguilar