Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Alexander

Cleveland,OH

Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.

Overview

12
12
years of professional experience

Work History

Specialist

KeyBank
Brooklyn, Ohio
05.2018 - Current
  • Responsible for processing files, resolving problems and maintaining control records of actions.
  • Complete Quest  for clients which requires research analysis within KeyBank system.
  • Receive inbound calls from clients in regard to requests, complaints and processing files.
    Place outbound calls to clients in regard to processing files.
  • Followed all company policies and procedures to deliver quality work.

Administrative Assistant

Minority Business Solutions
Cleveland, Ohio
05.2016 - 05.2018
  • Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Participated in  project meetings, transcribed meeting minutes and tracked project statuses. 
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Supported the Coordinator through personal document management, calendar organization and collateral preparation for meetings.

Salad Bar Attendant

Flik International
Aurora, Ohio
08.2015 - 05.2018
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Kept the food bar, sneeze guard and floor around the area clean for an optimal presentation.
  • Minimized cross-contamination during preparation and stocking.
  • Complied with safety standards while handling food and buffet equipment.
  • Filled salad bar plates, utensils and food items in an efficient manner.
  • Replenished buffet food when quantities became low.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.

Warranty Service Representative

Farnsworth Hill Company
Beachwood, Ohio
01.2015 - 08.2015
  • Processed and managed customer orders for finished goods and replacement parts per standard operating procedures.
  • Managed and maintained orders to ensure replacements, shortages, below minimums, discontinued items, must ship complete orders, crossed items/orders.
  • Received training and certification from management to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Customer Service Representative

Universal Electronics
Twinsburg, Ohio
06.2014 - 12.2014
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Answered customer telephone calls promptly and in appropriate manner.

Cashier/Clerk

Goodwill
Cleveland, Ohio
11.2012 - 11.2013
  • Obtained and received merchandise from deliveries, accepted donations from donors, processed donations and new goods, prices and tagged items, rotated stock, deposits receipts, totals bill, accepted payment, and made change for customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with special services, account updates and promotional options.
  • Checked prices for customers and processed items sold by scanning barcodes.

Education

BBA - Marketing

Cleveland State University
Cleveland, OH
May 2018

Skills

  • Customer service
  • Troubleshooting skills
  • Analytical research
  • Analytical problem-solving
  • Strong reading talents
  • Data entry background
  • Accurate
  • Excellent grammar
  • Memorization and recall
  • Correspondence handling
  • Excellent planner and coordinator
  • Customer and client relations
  • Spreadsheet management
  • Transporting files
  • Meeting arrangements
  • Writing reports
  • Social media knowledge
  • Microsoft Word expertise
  • Microsoft Excel expertise

Timeline

Specialist

KeyBank
05.2018 - Current

Administrative Assistant

Minority Business Solutions
05.2016 - 05.2018

Salad Bar Attendant

Flik International
08.2015 - 05.2018

Warranty Service Representative

Farnsworth Hill Company
01.2015 - 08.2015

Customer Service Representative

Universal Electronics
06.2014 - 12.2014

Cashier/Clerk

Goodwill
11.2012 - 11.2013

BBA - Marketing

Cleveland State University

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Tiara Alexander