Summary
Overview
Work History
Education
Skills
Softwaretechnologicalexperience
Timeline
Generic

Tiara Alston

Lithonia,GA

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.

Overview

12
12
years of professional experience

Work History

Event Manager

One Cause
05.2024 - Current
  • Represent the company as the on-site contact to answer client inquires, manage technical issues, and lead clients through the mobile fundraising process
  • Train event assistants, clients, and their volunteers
  • Educate clients on best practices for events and online fundraising, overseeing the credit card readers, handheld devices, printers, and slide presentations
  • Oversight of the proprietary fundraising software, ensuring that client assets and deliverables are accurate and centralized for team distribution
  • Managed administrative logistics of events planning, event booking, and event promotions.

Event Coordinator

Jones Day Atlanta
02.2022 - Current
  • Visualizes and inspects meeting room set-up to ensure accuracy per the event diagram
  • Directs groups to their assigned meeting spaces or check-in areas
  • Greets customers upon arrival and goes over the day's schedule
  • Communicates any desired updates or changes to the appropriate teams
  • Assists the client with basic AV connection and contacts IT for any additional assistance
  • Liaises between client, support teams, attorney (facilities, IT, Catering, Brand Ambassadors and Customer Experience Team) and events team
  • Inspects catering set-ups and contacts the catering team for any missing items
  • Facilitates waiver signing and/or license checks for groups
  • Assists with booking meeting rooms event spaces
  • Creates post-event reports and checklists for day of events.
  • Coordinates schedules and timelines for events.
  • Produced concept plans for high-profile corporate meetings and events.

Assistant Manager

Cigar City Club
09.2020 - 03.2023
  • Successfully lead the revenue, compliance, and customer satisfaction goals of the establishment by identifying strategies to enhance the customer experience through proactive planning, employee development/staff training, and financial reporting
  • Strategically improved customer service ratings and overall facility compliance by implementing a structured 3-day training process, complete with a comprehensive training manual and written SOPs for the kitchen and customer facing employees
  • Proactively prepare and analyze various reports weekly (Payroll, weekly sales, labor hours, staffing) to evaluate operational productivity while collaborating with the leadership team to implement data-driven decisions aligned with business needs
  • Maximized overall revenue by identifying strategies to achieve cost savings on a quarterly basis by developing relationships with vendors to negotiate pricing; created a vendor spreadsheet to track pricing and ensure the most competitive rates
  • Effectively audit and inspect facility operations to maintain compliance with health and safety regulations, including facility logs and inventory reports to avoid controllable risks; developed internal measures to improve employee accountability.

Event Manager

A Divine Event
09.2017 - 11.2020
  • Effectively contributed to the revenue, sales, and client satisfaction objectives of the Award-Winning Catering & Design Firm by performing financial management, vendor relations, and event management functions for 75 various events per quarter
  • Prioritized the client experience by managing the administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions for large-scale events and conferences, ranging from 30 to 500 guests
  • Optimized relationships with vendors by ensuring seamless lines of communication and excellent knowledge of vendor services/products resulting in the ability to negotiate with vendors to meet client needs and last-minute requests
  • Minimized event issues or client concerns by serving as a liaison between event venues, vendors, and attendees by proactively monitoring timelines and researching potential issues, and developing alternative solutions/contingency plans
  • Spearheaded pre-event client meetings with the client and event operations team, conducted site visits to determine technology/AV needs, presented event orders, presentations, coordinated menu tasting, and explained forecasted budgets.

Event Manager

City Winery Atlanta
01.2017 - 03.2020
  • Successfully led the event management process for the multi-purpose by managing all facets of client/vendor communication with a focus on spearheading a seamless planning and execution process for events with budgets ranging from 10k to 20k
  • Developed, organized, and managed an average of 90 events per quarter from the point of contract to hands-on execution; scheduled and conducted a walk-through with client to arrange and confirm details pertaining to every element of the event
  • Strategically maximized venue revenue by identifying strategies to upsell services to clients based on specific needs, including event date, budget, number of attendees and event type; developed presentations to provide value-generating ideas
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.

Banquet Captain

Hotel Ithaca
06.2012 - 01.2017
  • Effectively participated in the planning and execution of an average of 20 to 25 hotel events each month with a focus on providing leadership to the banquet staff with a focus on ensuring proper staffing, training, and customer service techniques
  • Improved the relationship between the events and operational departments by investigating the root cause of the issue, identified the source of the communication problem, and implemented routine meetings to avoid further issues
  • Managed several administrative aspects of the event planning process; created banquet forms, identifying inventory needs, processed banquet checks efficiently for payment while maintaining accurate records of all financial transactions
  • Optimized the training and performance evaluation process by providing recommendations to leadership on rating the performance of trainees during the training phase with a focus on minimizing safety risks through adept observations.

Education

Associate of Applied Science - Hospitality Administration And Management

Corning Community College
05.2014

Skills

  • Administrative Support
  • Employee Development
  • Planning and organization
  • Financial Reporting
  • Events logistics management
  • Special events planning
  • Catering Coordination
  • Vendor Sourcing
  • Staff Management

Softwaretechnologicalexperience

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Suite
  • Adobe Reader
  • QuickBooks
  • Salesforce

Timeline

Event Manager

One Cause
05.2024 - Current

Event Coordinator

Jones Day Atlanta
02.2022 - Current

Assistant Manager

Cigar City Club
09.2020 - 03.2023

Event Manager

A Divine Event
09.2017 - 11.2020

Event Manager

City Winery Atlanta
01.2017 - 03.2020

Banquet Captain

Hotel Ithaca
06.2012 - 01.2017

Associate of Applied Science - Hospitality Administration And Management

Corning Community College

Similar Profiles

CREATE PROFILE
Tiara Alston