Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Avila

Jacksonville,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining added knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TD Bank
07.2022 - Current
  • Engages customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
    Offers sound product knowledge as it relates to their respective business area.
  • Ensures customer/partner problems are handled appropriately the first time, escalating issues when necessary.
  • Completes a broad range of financial transactions (e.g., account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary with accuracy and efficiency.
  • Exceeded company productivity standards on consistent basis.

Customer Service Representative

MAXIMUS
09.2021 - 07.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Troubleshot shortages and overages to support quality control efforts.

Sales Associate

Dollar Tree
06.2018 - 12.2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Warehouse Associate

Amazon
06.2019 - 09.2021
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

Education

Associate of Science -

Florida State College At Jacksonville
Jacksonville, FL
12.2021

High School Diploma -

First Coast High School
Jacksonville, FL
05.2019

Skills

  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Product verification
  • Inventory organization
  • Material handling
  • Wrapping and boxing
  • Cash register operation
  • Problem resolution
  • Relationship building
  • Friendly, positive attitude
  • Team management
  • Computer proficiency
  • Shipping / Receiving

Timeline

Customer Service Representative

TD Bank
07.2022 - Current

Customer Service Representative

MAXIMUS
09.2021 - 07.2022

Warehouse Associate

Amazon
06.2019 - 09.2021

Sales Associate

Dollar Tree
06.2018 - 12.2021

Associate of Science -

Florida State College At Jacksonville

High School Diploma -

First Coast High School

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Tiara Avila