Tiara Barnes
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Amazon Air Gateway
Lakeland, FL
08.2020 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Collections Representative
Alorica
Remote
04.2019 - 08.2020
- Managed high-volume inbound and outbound calls for a variety of clients, ensuring accurate and efficient payment collections.
- Verified customer information and determined the appropriate course of action to recover outstanding balances.
- Educated customers on account statuses, billing procedures, and available payment options.
- Reported delinquent accounts to the internal team and escalated unresolved issues to higher-level management.
Call Center Representative
Apple
Remote
06.2017 - 04.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Chat Specialist
SYKES
Remote
04.2015 - 06.2017
- Provide real-time assistance to customers via live chat, addressing inquiries related to products, services, billing, and technical issues.
- Resolve a variety of customer concerns, including troubleshooting, order issues, and refund requests, while maintaining a professional tone and empathy.
- Use internal tools and CRM systems to manage and update customer accounts, process orders, and provide accurate product information.
- Use CRM software (e.g., Salesforce, Zendesk) to log interactions and track customer history for improved future service.
Daycare Teacher
Early Learning Centre
Lakeland, FL
01.2014 - 04.2015
- Built and strengthened positive relationships with students, parents and teaching staff.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FLSkills
- Customer Service
- Dependable and Responsible
- Data Entry
- Payment Processing
- Technical Support
- Documentation And Reporting
- Microsoft Office
- LiveChat Messaging
- Collections
- Risk Management
- Time Management
- Multitasking
- Activities leadership
- Early education
Timeline
Ramp Agent
Amazon Air Gateway
08.2020 - Current
Collections Representative
Alorica
04.2019 - 08.2020
Call Center Representative
Apple
06.2017 - 04.2019
Chat Specialist
SYKES
04.2015 - 06.2017
Daycare Teacher
Early Learning Centre
01.2014 - 04.2015
High School Diploma -
Kathleen Senior High School