Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Tiara Ben

Houston,TX

Summary

Dynamic customer service professional with a proven track record at Shell Gas Station, excelling in cash handling and conflict resolution. Recognized for building strong customer relationships and enhancing satisfaction through exceptional service. Committed to teamwork and maintaining high standards, contributing to a welcoming and efficient store environment.

Overview

5
5
years of professional experience

Work History

Cashier

Shell Gas Station
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Sales Associate

Academy Sports Outdoors
04.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Custodial Assistant

Molly Maid
03.2020 - 03.2022
  • Upheld school safety standards through regular sanitization of high-touch surfaces in classrooms, restrooms, and common areas.
  • Enhanced cleanliness and sanitation by consistently performing thorough cleaning of assigned areas.
  • Performed minor maintenance repairs as needed, contributing to the longevity of facility equipment and furnishings.
  • Contributed to a safer environment for staff and visitors by promptly addressing spills and hazards.
  • Preserved outdoor appearances by sweeping walkways, removing debris from entrances, and maintaining landscaping elements as necessary.
  • Facilitated event setups by arranging furniture according to specified layouts for various gatherings or meetings.
  • Maintained well-stocked supply closets, effectively managing inventory levels for essential cleaning products and tools.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Supported waste reduction initiatives, properly sorting recyclable materials and disposing of trash accordingly.
  • Participated in ongoing training opportunities to stay current with industry best practices and maintain proficiency in custodial techniques.
  • Responded quickly to emergency situations, such as water leaks or power outages, mitigating potential damage to property and ensuring occupant safety during incidents.
  • Fostered hygienic conditions in restrooms by regularly refilling soap dispensers, replenishing paper products, and sanitizing surfaces.

Education

North Shore
Channelview, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution
  • Staff training
  • Attention to detail
  • Inventory management

Timeline

Cashier

Shell Gas Station
08.2024 - Current

Sales Associate

Academy Sports Outdoors
04.2022 - 08.2023

Custodial Assistant

Molly Maid
03.2020 - 03.2022

North Shore

Similar Profiles

CREATE PROFILE
Tiara Ben