TIARA BENNETT

• Assisted employers with enrolling in benefit plans and explained plan options.
• Processed benefit enrollment forms, changes, and terminations.
• Researched and resolved employee inquiries regarding benefits programs.
• Reviewed eligibility for medical insurance coverage and other benefit plans.
• Generated reports on health care costs, retirement savings, and other related topics.
• Explained the impact of life events such as marriage or divorce on benefits enrollment status.
• Processed invoices from vendors providing services related to benefit administration.
• Coordinated benefits processing, including enrollments, terminations and claims.
• ACA
• WFN( Work Force Now )

• My role as supervisor is to coordinate the provision of the services to company customers by assigning tasks to staff.
• Answering questions about the company and services we offer Resolve.
• Receives customer and visitors as the initial point of contact in person but mostly telephonically.
• Assisted with training and development of team members.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
• Monitored customer service calls to ensure quality standards were met and addressed any issues that arose during the call.
• Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
• Developed processes for handling escalated customer complaints in an efficient manner.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Consulted with upset customers to determine best methods to resolve service and billing issues Provide information about the company programs, products, and services.
• Reported electric and gas emergencies and outages.
• Provided data to customers requesting new service and construction, also assistance with taking the customer payment and setting up payment agreement for the customer.
• Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records.
• Educated customers about billing, payment processing and support policies and procedures.
• Gathered customer feedback through surveys and used the data to improve customer service.
• · Very proficient with Microsoft, word, excel, PowerPoint, outlook, and many other computer programs.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.

I

• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Updated and processed programming changes, equipment upgrades and customer and billing information.
• Provided technical support for end-users to troubleshoot software and hardware issues.
• Resolved customer inquiries via phone, email, or other channels.
• Managed the resolution of escalated customer service issues.
• Responded promptly to customer inquiries regarding product features or usage instructions.
• Updated knowledgebase articles with information about new products or services.
• Implemented changes in response to customer feedback or requests for enhancement.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

• Returned all routine and general customer calls in a timely manner.
• Responded to customer requests for unavailable products and suggested other suitable options.
• Managed a high-volume of inbound and outbound customer calls.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Assisted customers with inquiries regarding products and services through phone, email, and chat.
• Provided customers with accurate, valid and complete information on products and services.
• Responded promptly to customer inquiries in person, by telephone, or via email.
• Resolved customer complaints via phone, email or face-to-face contact.
• Developed a strong understanding of product features and benefits.
• Maintained up-to-date knowledge of company's products and services.
• Assisted customers with product selection based on their needs and preferences.
• Managed incoming calls from customers efficiently and effectively.
• Utilized problem solving skills to resolve customer issues quickly and accurately.
• Analyzed customer feedback data to identify trends in customer requirements.
• Tracked orders placed by customers to ensure timely delivery of goods and services.
• Followed up with customers after purchase to ensure satisfaction.
• Communicated new product developments to prospective and existing customers.
• Processed payments from customers using various payment methods.
• Participated in training sessions for new employees regarding customer service protocols.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.