Tiara Bey
Philadelphia,PA
Summary
Detail-oriented administrative professional skilled in clerical tasks and office management. Expertise in managing communications, maintaining accurate records, and providing essential support to team functions. Recognized for reliability and adaptability, contributing to seamless operations and fostering positive outcomes in fast-paced environments. Committed to enhancing organizational efficiency through proactive problem-solving and effective collaboration.
Overview
5
5
years of professional experience
Work History
Clerical Assistant I
First Judicial District
03.2025 - Current
- Receives requests for court records from lawyers, court officials and the public.
- Sorts and files mail and/or legal documents in a pre-established filing system.
- Performs data entry functions to retrieve information from court computers.
- Uses standard office equipment to record, scan, store, retrieve, duplicate, or present information.
- Directs the public to appropriate departments based on simple inquiries.
- Ability to work in the Case Management System initiating cases.
- Ability to calculate credit for time served.
- Receive and respond to inquiries regarding procedures of the department.
- Address court documents according to department protocols.
Scoring Director
Pearson
01.2024 - 01.2025
- Lead daily quality management for scoring projects, ensuring timely and high-quality deliverables.
- Oversee project planning and execution, maintaining adherence to guidelines and performance standards.
- Provide coaching and feedback to supervisors, enhancing team efficiency and scoring accuracy.
- Monitor workflow and implement process improvements, driving successful project completion.
Scoring Supervisor
Pearson
03.2023 - 08.2023
- Supervised scorer performance and provided targeted training to improve scoring accuracy.
- Collaborated with directors to address and resolve performance issues efficiently.
- Developed and delivered training materials, boosting team proficiency and reliability.
- Ensured consistent attendance and timeliness, upholding operational standards.
Test Scorer
Pearson
03.2022 - 01.2023
- Evaluated 400-700 student responses daily with precision and adherence to scoring criteria.
- Maintained inter-rater reliability through standardized evaluation practices.
- Identified response patterns and escalated issues to ensure scoring validity.
Administrative Healthcare Agent
Sykes Enterprises
07.2020 - 01.2022
- Addressed client inquiries, resolving issues and improving customer satisfaction.
- Accurately recorded interactions, ensuring efficient issue resolution and follow-up.
- Handled escalated calls professionally, achieving satisfactory resolutions for all parties.
- Managed sensitive information with confidentiality, adhering to data privacy policies.
Education
Bachelor of Film And Media Arts - Film And Media Arts
Temple University
Philadelphia, PA05.2020
Skills
- File organization
- Scheduling and calendar management
- Data entry
- Microsoft office
Timeline
Clerical Assistant I
First Judicial District
03.2025 - Current
Scoring Director
Pearson
01.2024 - 01.2025
Scoring Supervisor
Pearson
03.2023 - 08.2023
Test Scorer
Pearson
03.2022 - 01.2023
Administrative Healthcare Agent
Sykes Enterprises
07.2020 - 01.2022
Bachelor of Film And Media Arts - Film And Media Arts
Temple University
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