Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Brazle

Killeen,Texas

Summary

Top-notch Health Educator with extensive experience in developing and implementing health education programs for diverse populations. Skilled in creating educational materials and delivering presentations. Strong background in health promotion, community outreach and program evaluation with commitment to promoting healthy lifestyles and reducing health disparities.

Overview

11
11
years of professional experience

Work History

ADMINISTRATIVE MANAGER

VibrantCare
04.2021 - 12.2021
  • Managed and facilitated projects by leading meetings, coordinating time and resources, and promoting collaborative work across staff, customers, and vendors
  • Developed and implemented an information management system to efficiently allocate and control resources
  • Created engaging presentation materials to drive discussion and maintain meeting focus
  • Recruited, developed, and retained top talent to support business objectives and team growth
  • Analyzed complex data sets and used statistical techniques to identify trends and drive operational improvement
  • Regularly reviewed goals and processes to prioritize information and business needs
  • Managed 11 clinics and led a team of 30 staff members, ensuring efficient workflow and quality service delivery
  • Analyze and review insurance claims to determine eligibility and coverage
  • Manage customer inquiries and resolve claims-related issues in a timely and professional manner
  • Investigate and resolve discrepancies in claims, including those related to coverage, payments, and policy language
  • Utilize claims management systems to document and process claims
  • Conducted internal and external audits to assess quality performance and identify areas for improvement
  • Analyzed data and trends to identify root causes of quality issues, and developed corrective actions and preventative measures
  • Maintained documentation of quality control procedures and processes, and ensured adherence to quality standards
  • Participated in continuous improvement initiatives, such as ISO, to optimize quality performance.
  • Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.

PROGRAM MANAGER

Affinity Behavioral Care LLC
11.2020 - 03.2021
  • Maintained documentation of quality control procedures and processes, and ensured adherence to quality standards
  • Conducted quality control tests to ensure compliance with industry standards and regulations
  • Collaborated with cross-functional teams to improve product quality and efficiency
  • Set program performance goals and objectives based on forecasting activities, and maintained cost controls by developing and enforcing adherence to budget
  • Managed daily workloads by organizing schedules and delegating tasks to ensure efficient team workflow
  • Maintained all paperwork to ensure compliance with internal standards and legal requirements
  • Oversaw employee training and staff management tasks to support professional development and achieve program objectives
  • Managed a team of 25 staff members to ensure quality service delivery and program success
  • Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget
  • Analyzed data from various sources to measure the effectiveness of programs and identify areas for improvement.
  • Collaborated with other health professionals to provide comprehensive health education services.
  • Complied with legal and ethical standards to meet regulatory requirements.
  • Promoted available resources and connected individuals with services.
  • Educated and trained staff on health education practices for patients.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Tailored specific health plans to clients with physical and mental disabilities.

CLINICAL COORDINATOR

Copa Health
04.2020 - 10.2020
  • Oversaw daily activities within the clinic including scheduling appointments, managing workflow, supervising staff
  • Facilitated communication between patients, families, physicians, nurses and other healthcare providers
  • Resolved conflicts among members of the healthcare team in a timely manner
  • Assessed patient needs and developed individualized plans for treatment in collaboration with physicians
  • Coordinated interdisciplinary team meetings to discuss complex cases and develop comprehensive plans of care
  • Conducted regular audits of documentation to ensure accuracy and completeness of information entered into electronic medical record systems
  • Identified areas for improvement in clinical operations process flow and implemented strategies for change
  • Provided guidance regarding ethical issues that arise during the delivery of patient care
  • Ensured compliance with all applicable laws, regulations, standards and policies related to clinical operations
  • Analyzed data from various sources such as surveys or focus groups in order to identify opportunities for improvement in service delivery
  • Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
  • Conducted recruitment, hiring, and training of personnel
  • Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports
  • Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives
  • Managed multiple concurrent tasks in a fast-paced environment.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and distributed health education materials to increase awareness and understanding.
  • Participated in community outreach activities to promote health education initiatives.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Educated and trained staff on health education practices for patients.
  • Tailored specific health plans to clients.

LEAD PATIENT ACCESS REPRESENTATIVE

Southern California Hospital In Van Nuys
01.2019 - 02.2020
  • Created reports on a regular basis detailing the performance of the department
  • Trained new employees on policies, procedures, and systems used for patient access services
  • Monitored daily workflow within the department and made adjustments as necessary
  • Assisted with audits of medical records as needed for compliance purposes
  • Implemented process improvement initiatives that increased accuracy of documentation while reducing turnaround time
  • Analyzed data to identify trends in patient access services and develop solutions to address any issues
  • Maintained accurate records of all interactions with patients and other healthcare providers
  • Developed and implemented new processes to streamline operations and improve efficiency
  • Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.

CLINICAL COORDINATOR

Copa Health
05.2015 - 10.2018
  • Facilitated communication between patients, families, physicians, nurses and other healthcare providers
  • Oversaw daily activities within the clinic including scheduling appointments, managing workflow, supervising staff
  • Resolved conflicts among members of the healthcare team in a timely manner
  • Assessed patient needs and developed individualized plans for treatment in collaboration with physicians
  • Trained new staff on protocols, processes and practices of the organization
  • Coordinated interdisciplinary team meetings to discuss complex cases and develop comprehensive plans of care
  • Conducted regular audits of documentation to ensure accuracy and completeness of information entered into electronic medical record systems
  • Analyzed existing systems and processes to identify areas of improvement
  • Managed multiple concurrent tasks in a fast-paced environment
  • Facilitated communication between stakeholders and technical teams
  • Conducted stakeholder interviews to gather requirements
  • Created and modified procedures to solve complex issues
  • Generated reports to track and analyze project performance and progress
  • Produced comprehensive documents outlining the scope of work for projects
  • Managed the daily operations of multiple departments in a fast-paced environment
  • Developed strong working relationships with executive leadership team members throughout the organization
  • Designed incentive programs to motivate employees and improve productivity
  • Coached staff members on how to effectively use technology solutions for maximum efficiency
  • Ensured compliance with all applicable laws, regulations and best practices
  • Established policies, procedures and systems to ensure compliance with legal requirements.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Developed and distributed health education materials to increase awareness and understanding.
  • Promoted available resources and connected individuals with services.
  • Participated in community outreach activities to promote health education initiatives.
  • Collaborated with other health professionals to provide comprehensive health education services.
  • Monitored and evaluated health education programs to verify quality and efficacy.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Implemented health promotion campaigns to raise awareness of health-related issues.

ASSESSMENT AND REFERRAL BEHAVIORAL HEALTH TECH

Aurora Behavioral Health Hospital
10.2011 - 05.2015
  • Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders
  • Developed strong interpersonal skills while interacting with clients in a respectful and professional manner
  • Maintained accurate documentation of client progress, assessments, treatment plans, and other related records
  • Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients
  • Assisted in the development of therapeutic strategies that promote positive behavior change among clients
  • Provided psychoeducation on topics such as stress management, anger management, coping skills building
  • Assisted in the development of individualized service plans for clients based on their needs and preferences
  • Provided crisis intervention services to clients experiencing behavioral health crises
  • Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers to ensure comprehensive care for each client
  • Facilitated group therapy sessions for multiple clients at once
  • Interviewed new patients to complete admission forms, to assess mental health status and to obtain mental health and treatment history
  • Evaluated new admissions for appropriate placement within the facility.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Promoted available resources and connected individuals with services.

PROGRAM SUPERVISOR

Marc Center (Now Copa Health)
10.2010 - 10.2011
  • Provided ongoing direction and leadership for program operations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Directed team of 8 personnel, overseeing records, performance and quality assurance.
  • Maintained accurate and complete records to document program activities and outcomes.
  • Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Provided leadership, guidance and support to staff members.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Education

Master of Science in Health Education -

Purdue University Global

Master of Science in Public Health -

Purdue University Global

Bachelor of Science in Psychology -

Purdue University Global

Business Analyst Certificate -

Yes-M Systems

MBA - IT Management

Western Governors University
2024

Skills

  • Office Management
  • Database Administration
  • Event Coordination
  • HR Support
  • Business Administration
  • Project Management
  • Strategic Planning
  • Process Improvement
  • Staff Management
  • Human Resource Information System (HRIS)
  • Needs Assessment
  • Business Requirements
  • Regulatory Reporting Requirements
  • Trend Data Analysis
  • SQL
  • Consulting
  • Patient Data Management Systems
  • Patient Health Information Access
  • Case Planning and Management
  • Customer Relationship Management
  • Policy Development
  • Health Education Classes
  • Health Promotion
  • Referral Coordination
  • Training Coordination
  • Program Development
  • Community Relations
  • Interventions Understanding
  • Class Instruction
  • Community Outreach

Timeline

ADMINISTRATIVE MANAGER

VibrantCare
04.2021 - 12.2021

PROGRAM MANAGER

Affinity Behavioral Care LLC
11.2020 - 03.2021

CLINICAL COORDINATOR

Copa Health
04.2020 - 10.2020

LEAD PATIENT ACCESS REPRESENTATIVE

Southern California Hospital In Van Nuys
01.2019 - 02.2020

CLINICAL COORDINATOR

Copa Health
05.2015 - 10.2018

ASSESSMENT AND REFERRAL BEHAVIORAL HEALTH TECH

Aurora Behavioral Health Hospital
10.2011 - 05.2015

PROGRAM SUPERVISOR

Marc Center (Now Copa Health)
10.2010 - 10.2011

Master of Science in Health Education -

Purdue University Global

Master of Science in Public Health -

Purdue University Global

Bachelor of Science in Psychology -

Purdue University Global

Business Analyst Certificate -

Yes-M Systems

MBA - IT Management

Western Governors University

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Tiara Brazle