Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiara Broadnax

Chicago Heights,IL
Tiara Broadnax

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished Job Title skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
years of professional experience

Work History

Journeys Shoes

Assistant Store Manager
02.2025 - 08.2025

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.

Shoe Carnival

Assistant Store Manager
06.2024 - 01.2025

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.

CitiTrends

Assistant Store ManagerStore Manager Trainee
03.2021 - 02.2023

Job overview

  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Managed and mentored team of Number employees.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Little Ventures LTDS

Home Health Aide
12.2019 - 05.2021

Job overview

  • Provided transportation and appointments management.
  • Developed and implemented care plans for clients.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Constructed cognitively stimulating activities.
  • Transported clients for medical and personal outings.
  • Documented vital statistics and coordinated with health care providers.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Campagna Academy

Youth Specialist
03.2016 - 04.2018

Job overview

  • Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Maintained safety and security of youth under care.
  • Facilitated group sessions and provided one-on-one support.
  • Planned and executed activities to promote skill and talent development.
  • Delivered youth transitional assistance in areas of education, life skills and career development.
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
  • Maintained documentation and records of training activities and group events.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Developed individual and group programs to encourage prosocial behaviors.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in interdisciplinary team meetings to coordinate care for clients.

Walmart

Sales Associate/Cashier
01.2013 - 02.2015

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Homewatch CareGiversInc

Home Health Aide
02.2010 - 03.2013

Job overview

  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Constructed cognitively stimulating activities.
  • Documented vital statistics and coordinated with health care providers.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Administered medications in accordance with doctor's instructions.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Utilized universal precautions and infection control principles in all aspects of care.

Education

Penn Foster College
Scottsdale, AZ

High School Diploma
04.2009

Skills

  • Verbal and written communication
  • Issue resolution
  • Performance evaluations
  • Display setup
  • Sales expertise
  • Sales techniques
  • Customer service and engagement
  • Software expertise
  • New hire training
  • Shift scheduling
  • Records maintenance
  • Pricing and markdowns
  • Flexible schedule
  • Marketing and promotions
  • Transaction processing
  • Stock rotations
  • Mentoring and coaching
  • Human resource policies
  • Records management
  • Operations
  • Customer relations
  • Work Planning and Prioritization
  • Regulatory compliance
  • Time management
  • Customer service management
  • Pivot tables
  • Customer experience
  • Relationship building and management
  • Store opening and closing
  • Employee scheduling
  • Attention to detail
  • Consultative sales
  • Sales strategies
  • Business development and planning
  • Billing
  • Upselling and cross selling
  • Employee coaching
  • Systems and software expertise
  • Workforce management
  • Team building and leadership
  • POS systems
  • Incident reports
  • Customer service
  • Program administration
  • Staff supervision
  • Inventory control
  • Assignment delegation
  • Department oversight
  • Team management
  • Loss prevention
  • Cost control
  • Inventory counting
  • Cash auditing
  • Retail operations
  • Strategic planning
  • Strategic merchandising
  • Store organization
  • Order management
  • Staff management
  • Sales growth
  • Goals and performance
  • Staff scheduling
  • Hiring and training
  • Store operations
  • Scheduling coordination
  • POS systems operations
  • Operations oversight
  • Problem-solving
  • Stock management
  • Motivational techniques
  • Database management

Timeline

Assistant Store Manager

Journeys Shoes
02.2025 - 08.2025

Assistant Store Manager

Shoe Carnival
06.2024 - 01.2025

Assistant Store ManagerStore Manager Trainee

CitiTrends
03.2021 - 02.2023

Home Health Aide

Little Ventures LTDS
12.2019 - 05.2021

Youth Specialist

Campagna Academy
03.2016 - 04.2018

Sales Associate/Cashier

Walmart
01.2013 - 02.2015

Home Health Aide

Homewatch CareGiversInc
02.2010 - 03.2013

Penn Foster College

High School Diploma
Tiara Broadnax