Tiara Brown
Charlotte,USA
Summary
An accomplished and results-driven leader with over 13 years of experience in strategic planning, change management, and operational excellence. Proven ability to lead and mentor teams, optimize complex processes, and enhance service delivery in fast-paced financial and technology environments. I bring a deep understanding of treasury and cash management principles and a track record of fostering strong client and stakeholder relationships to drive mutually beneficial outcomes and achieve firm-wide strategic objectives.
Overview
13
13
years of professional experience
Work History
Sr Program Manager
Intel
06.2020 - Current
- Led change and transformation programs, directly supporting enterprise-wide software implementations that enhanced client-facing operations and service delivery for a global workforce of over 15,000.
- Partnered with senior leaders to implement new project documentation and governance protocols, which improved stakeholder collaboration and decision-making speed, reflecting a commitment to operational excellence.
- Analyzed complex data to identify trends and optimize supply chain operations, successfully reducing lead times and improving inventory management, demonstrating expertise in data-driven problem-solving.
- Generated comprehensive program impact reports and executive-level briefings to communicate complex updates to internal stakeholders and drive alignment on strategic objectives.
Business Transformation Consultant
Constellation Brands
01.2017 - 06.2020
- Managed post-acquisition change strategy and implementation, facilitating cross-functional alignment through weekly stakeholder meetings and program checkpoints to ensure seamless service operations.
- Developed customer-facing change roadmaps and communication plans to guide new system adoption, demonstrating proficiency in the end-to-end change management process.
- Utilized project data and strategic forecasting models to enhance operational decision-making, providing key insights to drive service improvement and innovation.
Program Change Manager
Duke Energy
02.2015 - 01.2017
- Managed multimillion-dollar project budgets, demonstrating meticulous attention to financial controls and contributing to broader firm-wide initiatives.
- Implemented process improvements that decreased operational bottlenecks by 20%, leading to faster issue resolution and enhancing overall team productivity and resilience.
- Led cross-functional teams to successfully implement complex projects, fostering a collaborative environment and ensuring timely delivery of all client-related commitments.
Business Project Manager
Bank of America Corp
02.2013 - 01.2015
- Developed training and transition plans for enterprise software rollouts with regulatory oversight, ensuring successful adoption and compliance across 12+ departments.
- Facilitated proactive issue resolution by leading cross-team coordination meetings and managing client escalations.
- Conducted data-driven analysis to optimize resource allocation and improve project ROI, supporting strategic decisions and process enhancements.
Education
Master of Science - Organizational Leadership
Regent University
Virginia Beach, VA01.2027
Bachelor of Science - Sociology
The College At Brockport
Brockport, NY08.2012
Skills
- Client Service & Relationship Management
- Treasury & Cash Management Products
- Operational & Strategic Planning
- Change Management (PROSCI-Certified)
- Cross-Functional Team Leadership
- Data Analysis & Trend Identification
- Executive & Stakeholder Communications
- Process Optimization & Innovation
Timeline
Sr Program Manager
Intel
06.2020 - Current
Business Transformation Consultant
Constellation Brands
01.2017 - 06.2020
Program Change Manager
Duke Energy
02.2015 - 01.2017
Business Project Manager
Bank of America Corp
02.2013 - 01.2015
Bachelor of Science - Sociology
The College At Brockport
Master of Science - Organizational Leadership
Regent University
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