Tiara Brunson
Houston
Summary
Experienced in Customer Care, I bring 8+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Asurion
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Utilized persuasive sales techniques to convert leads into sales.
- Utilized various sales techniques to develop relationships with customers and drive sales.
Customer Service Representative
Liberty Mutual Insurance
04.2023 - 03.2024
- I answer inbound calls for Liberty Mutual customers who just got into a car accident
- I help them through the process of filing claims
- Making sure to be level headed and efficient to ensure all details are grabbed and submitted for the adjuster
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Representative
iQor
10.2022 - 03.2023
- I take inbound calls for customers wanting assistance with their billing and collection while I upkeep a positive attitude and exceptional customer service
Cashier
Walmart
10.2021 - 05.2022
- I interact with customers as I ring up groceries and their day to day items, bag them and take payment
- I make sure my isle is tidy and clean
- I have received a pin from the store manager which is rare because of my customer service so being noticed by the store manager means your doing an exceptional job
Customer Service Representative
Act
05.2019 - 01.2020
- Company Overview: AT&T Customer Service Representative
- Inbound calls from AT&T customers wanting their bill reduced, service changes or disconnection of their services
- It was my job to save the customer from canceling
- There was daily metrics agents had to follow such as handle time, holds and sales
- I would sell internet and wireless to make my bonus
- AT&T Customer Service Representative
Customer Service Representative
DialAmerica
01.2019 - 04.2019
- I've worked for dial America for 3 months now and I've learned a lot about customer service such as, the customer is always right
- Keep in mind the customer isn't mad with you they've just had a bad experience or day and want to complain, let them rant and try to see how you can help
Cashier
Walmart
04.2018 - 11.2018
- I would check out the customers groceries and collect the payment
- Stock shelves greet customers
Server
THE MARRIOTT HOTEL
02.2018 - 03.2018
- I wait tables, refill drinks and collect cups plates and napkins when people are finished eating
- If there is anything else that needs to be done to help the event run more smoothly then I'll do it
Education
High school or equivalent -
Hephzibah High School
05.2018
Skills
- Customer Service
- Sales
- Problem resolution
- Cashiering
- Phone etiquette
- Active listening
- Cold Calling
- Cash Handling
- Organizational skills
- Computer skills
- Communication skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Customer Care Representative
Asurion
04.2024 - Current
Customer Service Representative
Liberty Mutual Insurance
04.2023 - 03.2024
Customer Service Representative
iQor
10.2022 - 03.2023
Cashier
Walmart
10.2021 - 05.2022
Customer Service Representative
Act
05.2019 - 01.2020
Customer Service Representative
DialAmerica
01.2019 - 04.2019
Cashier
Walmart
04.2018 - 11.2018
Server
THE MARRIOTT HOTEL
02.2018 - 03.2018
High school or equivalent -
Hephzibah High School
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