Tiara Buckner
Austell,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Loan Analyst
LendingPoint LLC
Kennesaw, GA
01.2022 - 08.2023
- Assessed loan portfolios with 100% compliance with underwriting policies.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
CNA
CNA
Minneapolis, MN
09.2019 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Supported needs of 10+ residents under long-term care
Customer Service Representative Lead
RL MOBILE DETAILING
Minneapolis, MN
04.2017 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Built positive rapport and relationships for high levels of customer 100% satisfaction
Customer Service Representative
CORELOGIC
Bloomington, MN
01.2014 - 03.2017
- Independently evaluates and documents results using reports and tools to ensure data quality
- Prepare and distribute required reporting according to established client schedules
- Handle outbound calls from clients in regards to screening and/or technical questions
Education
Some College (No Degree) -
Saint Paul College
Saint Paul, MNSkills
- Analytical and Critical Thinking
- Excellent Communication
- Creditworthiness Determination
- Eligibility Determination
- Data Entry
- Problem-Solving
Timeline
Loan Analyst
LendingPoint LLC
01.2022 - 08.2023
CNA
CNA
09.2019 - 12.2021
Customer Service Representative Lead
RL MOBILE DETAILING
04.2017 - 01.2020
Customer Service Representative
CORELOGIC
01.2014 - 03.2017
Some College (No Degree) -
Saint Paul College