Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiara Calderwood

Atlanta,GA

Summary

Adept at enhancing customer satisfaction and streamlining processes, I leveraged my problem-solving abilities and Excel proficiency at my current job Nordstrom to boost repeat business. My professional journey, marked by critical thinking and effective conflict resolution, consistently improved operational efficiency and customer service metrics. Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organization is something I look for within a company; I feel like structure makes a great work environment and keeps everything flowing properly. I always devote myself to meet my companies goals; very dedicated to challenging myself and growing.

Overview

10
10
years of professional experience

Work History

Sales Associate

Nordstom
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Zara
01.2024 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Medical Receptionist

Internal Medicine
10.2021 - 08.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • position eventually changed into full medical assistant assisting doctor and patients

BHT and Admissions Representitive

Pathway to Recovery Gold Coast
07.2019 - 09.2021
  • Boosted conversion rates by consistently following up with prospective patients through phone calls, emails, and personalized communications.
  • Scheduled [Number] appointments to meet with patients/clients face-to-face and discuss treatment plans.
  • Provided exceptional customer service to all inquiries from prospective clients and parents seeking information about our office.
  • Enhanced communication within the admissions office by creating regular reports to share with colleagues and management.

Travel Assignment

Covid Vaccine
05.2020 - 08.2020
  • Conducted regular performance reviews of team members, recognizing achievements and addressing areas for improvement.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, ensuring timely completion of tasks and overall project success.
  • Enhanced team productivity by implementing efficient assignment management strategies and workflows.
  • Data entry
  • Covid vaccination set up


Customer Service Representative

Global Response
07.2018 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Dental Clinic
06.2016 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Sales Associate

Forever 21
06.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • eventually moved up in poisition to a lead/ visual manager

Home Health Aide

Private Company
02.2014 - 06.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Patient Care Tech - Medical

Florida Career College - Miami
Miami, FL
2015

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer relations
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor

References

Katie Jenkins

HR Coordinator

Boca Raton, FL

(561)271-2246



Katrevia Goodwin

Friend

Deerfield beach, FL

(954)469-5445


Valentina

Shift manager

Atlanta, GA

(786)781-0605

Timeline

Sales Associate

Nordstom
05.2024 - Current

Sales Associate

Zara
01.2024 - 05.2024

Medical Receptionist

Internal Medicine
10.2021 - 08.2023

Travel Assignment

Covid Vaccine
05.2020 - 08.2020

BHT and Admissions Representitive

Pathway to Recovery Gold Coast
07.2019 - 09.2021

Customer Service Representative

Global Response
07.2018 - 07.2019

Receptionist

Dental Clinic
06.2016 - 05.2018

Sales Associate

Forever 21
06.2015 - 06.2016

Home Health Aide

Private Company
02.2014 - 06.2015

Patient Care Tech - Medical

Florida Career College - Miami

High School Diploma -

Deerfield Beach High School

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Tiara Calderwood