Tiara Campbell-Suber
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Emergency Communication Specialist
Wilmington Police Department
11.2022 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
On Call Manager
AdaptHealth
04.2019 - 11.2022
- Improved customer satisfaction by promptly addressing and resolving client concerns as an On-Call Manager.
- Enhanced team productivity by efficiently delegating tasks and prioritizing workloads during peak periods.
- Streamlined communication between departments with regular meetings, improving overall workflow.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Customer Service Representative
Geo Blue
11.2016 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Representative
Logistcare
09.2015 - 11.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Education
High School Diploma -
Bartram John - Main
Philadelphia, PA06.2007
Skills
- Call Management
- Computer-Aided Dispatching
- Database Queries
- Problem-Solving
- Team Leadership
- NCIC Database
- Information Gathering and Relay
- Information Intake
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
References
References available upon request.
Timeline
Emergency Communication Specialist
Wilmington Police Department
11.2022 - Current
On Call Manager
AdaptHealth
04.2019 - 11.2022
Customer Service Representative
Geo Blue
11.2016 - 04.2019
Customer Care Representative
Logistcare
09.2015 - 11.2016
High School Diploma -
Bartram John - Main
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