Tiara Chance
Washington,DC
Summary
To obtain a job that utilizes my people skills and talent in customer relations while providing a career path that ensures my financial stability and proper growth and advancement opportunities in my career field. Motivated skilled at meeting customer needs with expert support. Stays on top of demands in faced paced environments effectively by using slow periods. Maintain organized ,clean ,and safe work areas with diligent attention to important details. Reliable security guard with solid protecting personnel assets. Trained in CCTV monitoring, foot patrols and visitor screening. Prevent security skills by checking lost and found bags with proper materials and personal thoroughly. Maintaining a schedule and payroll entry. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Security Director
Andy Frain Security Services
Arlington, VA
07.2022 - Current
- Created incident reports detailing events that occurred on-site during shift changes.
- Trained staff members in proper use of all safety equipment such as fire extinguishers, first aid kits.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Conducted investigations into security breaches, reported findings to senior management, and recommended corrective actions.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Responded quickly to any alarms triggered at the facility by investigating the cause and taking appropriate action.
- Monitored CCTV systems for suspicious activities or intruders.
- Monitored and documented security team member's punctuality and attendance.
- Drafted audit and review reports and delivered to supervisor with suggestions.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Developed and implemented training procedures for newly hired personnel.
- Maintained records of all incidents occurring on site including details such as date and time, location, description of incident.
- Met and consulted customers to build relationships and discuss security objectives to personalize service recommendations.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Coordinated with local law enforcement officials regarding criminal activity or threats on site.
- Interacted with clients to resolve complaints and respond to requests.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Supervised a team of security personnel in their daily duties including patrols, identification checks, access control, and responding to emergency situations.
- Understood and followed oral and written directions.
Cashier
Chic-Fil-A
Arlington, VA
05.2022 - 09.2022
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Collected payments and provided accurate change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Security Officer
Allied Universal Security
Arlington, VA
03.2020 - 07.2022
- Responded to alarms and conducted investigations as required.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Reported safety hazards for remediation response.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Assisted with crowd control during large events held at the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored premises and recorded activity in daily officer reports.
- Investigated reported incidents to protect company assets.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
Cashier Supervisor
Slapfish
Arlington, VA
05.2019 - 12.2021
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed exchanges and returns by inputting in company database.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed 12 employees.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Greeted customers and responded to requests for information.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Called for backup cashiers during peak times to minimize wait time for customers.
Bartender/Server
Chevysfreshmex
Brandywine, MD
03.2013 - 12.2018
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Provided drink suggestions to customers based on their preferences.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Neatly sliced and pitted fruit for garnishing drinks.
- Greeted guests with friendliness and professionalism.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Attended regular training sessions to stay updated on new products or trends.
- Arranged bottles and glasses behind bar to make attractive displays.
Dietary Aide
Genisis Health Care
Waldorf, MD
02.2018 - 05.2018
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Delivered snacks to nurse station for distribution to specific residents.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Treated patients and team members with dignity and respect.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Stocked food and other supplies for main kitchen and units.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Prepared workstations with ingredients and tools to increase efficiency.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Monitored temperatures of prepared food and cold-storage areas.
- Delivered meals to residents and patients in their rooms when requested.
- Set up trays and food service carts to deliver food to residents.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Cashier
Aldi Foods
Brandywine, MD
06.2014 - 11.2015
- Maintained current knowledge of store promotions to highlight sales to customers.
- Collected payments and provided accurate change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers promptly and responded to questions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Discounted purchases by scanning and redeeming coupons.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Moruss Seafood
Washington, DC
05.2011 - 10.2013
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained productive relationships with employees.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Dunkin' Donuts
Washington, DC
01.2009 - 08.2009
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Offered customers carry-out service at completion of transaction.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves with merchandise when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Anacostia High School
Washington, DC08-2009
Some College (No Degree) - Criminal Justice
Westwood College
Arlington, VASkills
- Personnel Management
- Incident Investigation
- Alarm Systems
- Information Security
- CCTV Monitoring
- Security Management
- Incident Response
- CCTV Experience
- Fire Control
- Training Drills
- Schedule Management
- Report Writing
Certification
- Guard Card March 2021 to March 2025
- CPR/AED Certification July 2022-July 2024
Timeline
Assistant Security Director
Andy Frain Security Services
07.2022 - Current
Cashier
Chic-Fil-A
05.2022 - 09.2022
Security Officer
Allied Universal Security
03.2020 - 07.2022
Cashier Supervisor
Slapfish
05.2019 - 12.2021
Dietary Aide
Genisis Health Care
02.2018 - 05.2018
Cashier
Aldi Foods
06.2014 - 11.2015
Bartender/Server
Chevysfreshmex
03.2013 - 12.2018
Cashier
Moruss Seafood
05.2011 - 10.2013
Cashier
Dunkin' Donuts
01.2009 - 08.2009
High School Diploma -
Anacostia High School
Some College (No Degree) - Criminal Justice
Westwood College
- Guard Card March 2021 to March 2025
- CPR/AED Certification July 2022-July 2024
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