Tiara Collier
Sikeston,MO
Summary
Highly driven and dedicated Direct Support Professional with over two years of experience in direct support care, medical terminology, medicine distribution, administrative assistance, customer service and scheduling. I am capable of handling multiple projects at a time with minimal supervision. I am an exceptionally motivated and devoted team player, that would like to share my experiences and education with a company that will permit me access to exhibit my communication, leadership and interpersonal skills while also granting me the opportunity to expand and grow my knowledge in the healthcare field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coach (TOOLS)
Crossroads ISL
Sikeston, MO
08.2023 - Current
- Provided guidance to employees in order to help them develop their knowledge of TOOLS and achieve desired TOOLS goals.
- Give on-site training and feedback to employee if it was notified and/or noticed they were incorrectly using their TOOLS training in a Stay-Hot Cool situation.
- Document numerical and qualitative data on the amounts of times staff members had contingent, non-contingent, coercive and non-coercive interactions with consumers.
- Inform employees on the importance of using TOOLS to broaden their emotional competency and emotional control with dealing with consumers who have cognitive impairments.
- Schedule meetings with employees and supervisors to set up appropriate times for home visits and/or professional meetings at the office.
Direct Support Professional
Crossroads ISL
Sikeston, MO
07.2022 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Supervised medication administration, personal hygiene and other activities of daily living.
Cashier
Rhodes 101 Stop
Sikeston, MO
11.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Direct Support Professional
Family Matters In-Home Care
New Madrid, MO
12.2021 - 07.2022
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Supervised medication administration, personal hygiene and other activities of daily living.
Cashier Team Lead
Travel Centers of America
Matthews, MO
01.2021 - 01.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
High School Diploma -
New Madrid County Central Highschool
New Madrid, MO05.2022
BBA - Business Administration
Southeast Missouri State University
Cape Girardeau, MOSkills
- Behavioral Management
- Training and Coaching
- Team Collaboration
- Team Leadership
- ADL Support
- Appointment Scheduling
- Charting and Documentation
- Fluent and Well-spoken
- Hard-Working
- Positive Attitude
- Medication Administration
- Policy Enforcement
- Adaptability and Dependability
- Payment Processing
- Transaction Management
- Stock Management
- Customer Service Management
- Shift Scheduling
- Punctual and Reliable
- New Hire Training
- Customer Relations
- Customer Service
- Item Promotion
- Service Prioritization
- Complaint Resolution
Certification
- First Aid CPR AED Certification (01/2021-Current)
- Department of Mental Health Medicine Certification (01/2022-Current)
- Abuse and Neglect of Individuals with IDD (11/27/2023)
- Communication and Conflict Management Skills Certification (10/06/2023)
- Conflict Management for Direct Support Staffs in IDD Certification (11/27/2023)
- Tools of Choice Certification Session 1 (10/10/2023)
- Tools of Choice Certification Session 2 (10/15/2023)
- Tools of Choice Certification Session 3 (10/31/2023)
- Employee Wellness Certification [Six Sessions] (11/21/2023)
- Principles of Positive Behaviors Support Certification[Four Sessions] (08/21/2023)
- Problem Solving in the Workplace Certification (11/21/2023-Current)
- Serve Safe Food Handler (09/2021-09/2023)
Accomplishments
- August of 2023, I was promoted into a TOOLs coach position. I was noticed for having an exceptional relationship with the consumers. Being not only emotionally but physically invested in my job working outrageous amounts of hours that resulted from anywhere to 110 - 160 hours in a two week period. Also noticed for repeatedly advocating for the freedom of speech and rights that our consumers are rightfully granted and typically taken advantage of.
- September of 2023, My previous manager at Rhodes reached out to me and asked me if I would be willing to work at Rhodes again if it fit my schedule. She praised me for my charismatic personality and even offered me a higher position as a Shift Leader and potential assistant manager.
Affiliations
- Aspiring Hairstylist and Lash Technician on my spare time
- Enjoys traveling
- Enjoys spending quality time with my family
References
References available upon request.
Timeline
Coach (TOOLS)
Crossroads ISL
08.2023 - Current
Cashier
Rhodes 101 Stop
11.2022 - 04.2023
Direct Support Professional
Crossroads ISL
07.2022 - Current
Direct Support Professional
Family Matters In-Home Care
12.2021 - 07.2022
Cashier Team Lead
Travel Centers of America
01.2021 - 01.2022
High School Diploma -
New Madrid County Central Highschool
BBA - Business Administration
Southeast Missouri State University
- First Aid CPR AED Certification (01/2021-Current)
- Department of Mental Health Medicine Certification (01/2022-Current)
- Abuse and Neglect of Individuals with IDD (11/27/2023)
- Communication and Conflict Management Skills Certification (10/06/2023)
- Conflict Management for Direct Support Staffs in IDD Certification (11/27/2023)
- Tools of Choice Certification Session 1 (10/10/2023)
- Tools of Choice Certification Session 2 (10/15/2023)
- Tools of Choice Certification Session 3 (10/31/2023)
- Employee Wellness Certification [Six Sessions] (11/21/2023)
- Principles of Positive Behaviors Support Certification[Four Sessions] (08/21/2023)
- Problem Solving in the Workplace Certification (11/21/2023-Current)
- Serve Safe Food Handler (09/2021-09/2023)
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