TIARA CRAYTON
Orlando,FL
Summary
Dynamic and business driven Area Vice President with 9 years of experience in luxury multifamily property management, adept at overseeing multiple communities and ensuring exceptional resident experiences. Proven track record in maximizing operational efficiency, optimizing revenue, and fostering strong team collaboration.
Overview
9
9
years of professional experience
Work History
Area Vice President
Preferred Apartment Communities, Inc.
06.2023 - Current
- Supervised and provided strategic leadership to six luxury multifamily communities comprising 2,210 units, ensuring adherence to company standards and objectives.
- Directed leasing, marketing, and resident retention efforts.
- Established and maintained strong relationships with property owners, investors, and stakeholders, ensuring alignment with organizational goals and objectives.
- Implemented cost-effective operational procedures, including vendor management, maintenance programs, and budgetary controls, resulting in improved efficiency and profitability.
- Led and mentored on-site management teams, providing guidance, training, and support to foster culture of excellence and teamwork.
- Conducted regular property inspections and audits to ensure compliance with regulatory requirements and quality standards.
- Enhanced customer satisfaction with proactive communication and relationship-building initiatives.
- Led a high-performing team to achieve top results through effective coaching, mentoring, and training.
District Manager - Orlando Portfolio
Preferred Apartment Communities Inc.
05.2023 - Current
- Responsible for maintaining all aspects of community operations for a 528-unit luxury property with a staff of 12 employees.
- Accomplishes financial objectives by maintaining occupancy; paying bills; forecasting requirements; preparing/meeting an annual budget; scheduling expenditures; analyzing variances; and initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations and capital projects.
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, and profit goals .
- Worked with YS pricing software to maintain daily pricing.
- Worked through PayScan software to complete the payable process.
Community Manager - Lease Up
Cambridge MSI
09.2019 - 08.2020
- Responsible for maintaining all aspects of community operations for a new construction 300-unit luxury, mid-rise property with a staff of 8 employees.
- Hired all staff members.
- Set up leasing office, procedures and community policies.
- Worked closely with construction, development and maintenance teams to ensure timeliness of project development.
- Developed marketing strategies and built relationships with local employers/vendors.
- Maintained and exceeded budgeted occupancy projections each month.
- Established rental rate by surveying local rental rates; calculating overhead costs, and market trends.
Community Manager
Preferred Apartment Communities Inc.
12.2018 - 09.2019
- Responsible for maintaining all aspects of community operations for a 346-unit luxury property with a staff of 8 employees.
- Increased occupancy from 93%- 97% in the course of 2 months.
- Exceeded monthly NOI budget and collection goals.
- Accomplishes financial objectives by maintaining occupancy; paying bills; forecasting requirements; preparing/meeting an annual budget; scheduling expenditures; analyzing variances; and initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations and capital projects.
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, and profit goals .
- Worked with YS pricing software to maintain daily pricing.
- Worked through PayScan software to complete the payable process.
Regional Trainer
Preferred Apartment Communities Inc.
01.2018 - 12.2018
- Responsible for scheduling and facilitating sales and training for all onsite employees.
- Interviewed candidates for all positions.
- Trained all new hires and promotions within my PAC portfolio as well as other portfolios when needed.
- Created sales training courses for onsite staff.
- Involved in creation of training manual and policies.
- Performed property inspections.
Community Manager
Davis Development/Preferred Apartment Communities,
09.2014 - 01.2018
- Responsible for maintaining all aspects of community operations for a 237 -unit luxury property with a staff of 6 employees.
- Increased occupancy from 88%- 100% in the course of 6 months.
- Reaching monthly NOI budget and collection goals.
- Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and hurricane repairs.
- Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, and profit goals.
- Worked with YS pricing software to maintain daily pricing.
- Worked through PayScan software to complete the payable process.
Education
A.S - Business Administration - Finance
State College of Florida
Lakewood, FLSkills
- Yardi, Rent Cafe, OneSite, Entrata, Yardi Voyager, Yieldstar, PayScan, RealPage, Microsoft Word, Excel, PowerPoint, MLS, Zillow, AMSI and RealBird, Asana, JTurner, LEO247
Timeline
Area Vice President
Preferred Apartment Communities, Inc.
06.2023 - Current
District Manager - Orlando Portfolio
Preferred Apartment Communities Inc.
05.2023 - Current
Community Manager - Lease Up
Cambridge MSI
09.2019 - 08.2020
Community Manager
Preferred Apartment Communities Inc.
12.2018 - 09.2019
Regional Trainer
Preferred Apartment Communities Inc.
01.2018 - 12.2018
Community Manager
Davis Development/Preferred Apartment Communities,
09.2014 - 01.2018
A.S - Business Administration - Finance
State College of Florida