Tiara Dominguez
Jacksonville,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proficient and caring nursing team member offering over 15 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in patient support. Proficient and caring nursing team member offering over 15 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
18
18
years of professional experience
Work History
LPN
Naval Medical Command
01.2021 - Current
- Naval medical camp lejeune
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Manages over 200 calls per day
- Performed routine evaluations of each patient's status, needs, and preferences
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Cared for wounds, provided treatments, and assisted with procedures
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Comforted and counseled patients and families throughout care process
- Adhered to treatment plan instructions when administering medications and treatments to patients
- Obtained patient vital signs and input/output measurements from inpatients
- Assisted with admissions, appointments, transfers, and discharges
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
LPN
The Season
04.2017 - 01.2021
- Assisting living 2101 sw 23
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Cared for wounds, provided treatments, and assisted with procedures
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Comforted and counseled patients and families throughout care process
- Adhered to treatment plan instructions when administering medications and treatments to patients
- Obtained patient vital signs and input/output measurements from inpatients
- Assisted with admissions, appointments, transfers, and discharges
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied
- Administered controlled narcotics, inserted IVs, and performed catheterizations
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Supported physicians during examinations and scans to assist with diagnostic procedures
Call center clerk
Naval Medical Center
08.2011 - 01.2021
- Mhs genesis trained
- Operates in a high volume, highly structured call center environment by ..
- Performs clerical duties which may include assigning new members a primary care
- Duty hours are 0600 - 2000, Monday through Friday and 0800 - 2000, Saturday through Sunday, and holidays
- Schedule appointments using TRICARE access standards
- Ensure the caller is not on-hold for more than 30 seconds during the call
- Ensure blockage rates never exceed 5%
- Verify patient eligibility and enrollment status for approximately 14,500 beneficiaries each month
- Cancel and reschedule appointments requested by the beneficiary and/or provider approximately 10,000 times each month
- Submit approximately 9,000 telephone consults each month using secure messaging system for nurses or providers
- Forward calls and secure messages to appropriate clinics or departments for further assistance upmc mckeesport upmc mckeesport cna
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
- Managed timely and effective replacement of damaged or missing products
- Developed and updated databases to handle customer data
- Increased efficiency and team productivity by promoting operational best practices
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Reached out to customers after completed sales to suggest additional service or product purchases
- Investigated and resolved accounting, service and delivery concerns
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Implemented and developed customer service training processes
- Created and maintained detailed database to develop promotional sales
Certified Nursing Assistant
UPMC Mckeesport Hospital
01.2006 - 08.2010
- Assist with adl take blood pressures transferring patients feeding patients intake and output on patient
- Assessment & Planning Care
- Check and record vital signs; measure height and weight; measure intake and output; collect specimens; test urine; observe patient response to care; report and record observations of patient's conditions
- Nutrition & Elimination Needs
- Check and pass food trays; feed patients; provide fresh drinking water and nourishments; assist with bed pans, urinals and commodes; empty urine collection bags; assist with colostomy care; give enemas; observe feces and urine; monitor intake and output
- Mobility Needs
- Turn and position patients; provide range of motion exercises; transfer patients to wheelchair/stretcher; assist with ambulation
- Personal Hygiene & Grooming Duties
- Bathe patients; provide nail and hair care; assist with oral hygiene; provide denture care; shave patients; assist with dressing and undressing
- Comfort & Anxiety Relief Duties
- Protect patient privacy and maintain confidentiality; keep call signals within patient's reach; answer call signal promptly; provide orientation to the room or unit and to other visitors and patients; assist patients with communication; protect personal possessions; provide diversional activities; give backrubs; prepare hot and cold applications
- Safety & Environment Duties
- Make beds; clean and care for equipment; carry out isolation precautions; practice medical asepsis and infection control; practice standard precautions; observe oxygen precautions
- Management & Efficiency Duties
- Admit, transfer and discharge patients; transport patients; take specimen to lab; assist with special procedures; telephone answering; document and assist in unit record-keeping
- Select specialty cna / health unit coordinator
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA II
Select Speciality Hospital
06.2006 - 06.2008
- Read dr orders assist with patients intake and out put
- Assessment & Planning Care
- Check and record vital signs; measure height and weight; measure intake and output; collect specimens; test urine; observe patient response to care; report and record observations of patient's conditions
- Nutrition & Elimination Needs
- Check and pass food trays; feed patients; provide fresh drinking water and nourishments; assist with bed pans, urinals and commodes; empty urine collection bags; assist with colostomy care; give enemas; observe feces and urine; monitor intake and output
- Mobility Needs
- Turn and position patients; provide range of motion exercises; transfer patients to wheelchair/stretcher; assist with ambulation
- Personal Hygiene & Grooming Duties
- Bathe patients; provide nail and hair care; assist with oral hygiene; provide denture care; shave patients; assist with dressing and undressing
- Comfort & Anxiety Relief Duties
- Protect patient privacy and maintain confidentiality; keep call signals within patient's reach; answer call signal promptly; provide orientation to the room or unit and to other visitors and patients; assist patients with communication; protect personal possessions; provide diversion activities; give backrubs; prepare hot and cold applications
- Safety & Environment Duties
- Make beds; clean and care for equipment; carry out isolation precautions; practice medical asepsis and infection control; practice standard precautions; observe oxygen precautions
- Management & Efficiency Duties
- Admit, transfer and discharge patients; transport patients; take specimen to lab; assist with special procedures; telephone answering; document and assist in unit record-keeping.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
general diploma -
steel valley high school
Associate of Science -
Cape Fear Community College
Wilmington, NC12.2023
steel center area vocational technical school
2003
Skills
- Professional Skills
- Tax professional: Expert
- Languages
- English: Native
- Medication Administration
- Reading Comprehension
- Documenting Vital Signs
- Behavioral Assessment
Additional Information
- Summary Tax preparation is the process of preparing tax returns, often income tax returns, often for a person other than the taxpayer, and generally for compensation. required classes each year for tax updates, ethics, safety and security with the new tax laws. completed an accredited CNA program and taken a state exam to be placed on the CNA registry.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
LPN
Naval Medical Command
01.2021 - Current
LPN
The Season
04.2017 - 01.2021
Call center clerk
Naval Medical Center
08.2011 - 01.2021
CNA II
Select Speciality Hospital
06.2006 - 06.2008
Certified Nursing Assistant
UPMC Mckeesport Hospital
01.2006 - 08.2010
general diploma -
steel valley high school
Associate of Science -
Cape Fear Community College
steel center area vocational technical school
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