Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Tiara Donegan

Houston,TX

Summary

Healthcare professional prepared for responsibilities in medication administration and patient care. Proven ability to maintain high standards while collaborating effectively with medical teams. Reliable and adaptable, with strong focus on patient safety and medication accuracy. Known for attention to detail and effective communication skills.

Experienced with administering medications to patients and monitoring for side effects. Utilizes strong communication skills to collaborate effectively with healthcare teams. Knowledge of medical protocols and patient care practices to ensure safe and accurate medication delivery.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

12
12
years of professional experience

Work History

Certified Medication Technician

Brookview Nursing Home
03.2023 - 02.2025
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
  • Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
  • Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.

Certified Nursing Assistant

Brookview Nursing Home
01.2022 - 02.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Maintained positive relations and compassion with patients.

Technical Support Representative

Ibex Global Apple
06.2020 - 01.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Customer Service Representative

Convergys
06.2017 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Save-A-Lot
12.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Team Member

White Castle
03.2013 - 04.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Sumner High School
Saint Louis, MO
05-2013

Skills

  • Vital signs monitoring
  • HIPAA compliance
  • Dressing assistance
  • Patient confidentiality
  • Medication storage
  • Patient care
  • Privacy and confidentiality
  • Reliable team player
  • Direct patient care
  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Multi-tasking
  • Fast Paced
  • Motivated
    Dependable
    Respectful

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Medication Technician

Brookview Nursing Home
03.2023 - 02.2025

Certified Nursing Assistant

Brookview Nursing Home
01.2022 - 02.2025

Technical Support Representative

Ibex Global Apple
06.2020 - 01.2022

Customer Service Representative

Convergys
06.2017 - 11.2021

Cashier

Save-A-Lot
12.2016 - 10.2017

Team Member

White Castle
03.2013 - 04.2016

High School Diploma -

Sumner High School