Tiara Douglas
Orlando,FL
Summary
I have extensive experience with customer interactions and service solutions. I am excellent at resolving conflicts, communicating, solving problems, and ensuring customer satisfaction. I am adaptable to changing needs and focused on achieving results through effective and empathetic service. I am reliable and proactive when it comes to meeting customer and organizational needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ALLIANCE ONE INC
10.2022 - Current
- Communicate and actively listen to customers.
- Listen to customers questions and provide responses.
- Provide information regarding company products/ offer company products.
- Process payments
- Resolve issues on customer accounts.
- Take inbound calls
Cashier
Five Below
05.2020 - 08.2022
- Greet customers entering store
- Respond to all customer needs
- Processing payments
- Processing refunds
- Issue receipts
- Count register
- Collect payments
- Process go backs/ return items to correct shelf
.
Customer Service
Walmart
01.2018 - 02.2020
- Provide efficient customer service, addressing any issues with customer concerns.
- Answering questions
- Resolving customer complaints
- Refunds
- Process payments
Education
No Degree - Computer Graphics
Valencia College
Orlando, FLHigh School Diploma -
Oak Ridge High School
Orlando, FL05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Empathy
- Attentiveness
- Flexibility
- Problem solving
Timeline
Customer Service Representative
ALLIANCE ONE INC
10.2022 - Current
Cashier
Five Below
05.2020 - 08.2022
Customer Service
Walmart
01.2018 - 02.2020
No Degree - Computer Graphics
Valencia College
High School Diploma -
Oak Ridge High School
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