TIARA EMANUEL
Houston,TX
Overview
12
12
years of professional experience
Work History
Patience Service Coordinator
UT MD Anderson Cancer Center
Houston, TX
11.2024 - Current
- Served as a primary point of contact for clients, 30, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Patient Care Technician
UT MD Anderson Cancer Center
Houston, TX
05.2023 - 11.2024
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Upheld infection control and prevention policies across different patient-facing areas.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Managed care for post-operative patients from initial recovery through discharge.
- Built department monthly employee schedules
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Supported needs of 16+ patients, post-op
Certified Nursing Assistant
CNA, Fountainwood At Lake Houston
Humble, TX
12.2021 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Facilitated personal hygiene management, feeding and ambulation
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Assistant Store Manager
Jiffy Lube
Humble, TX
06.2018 - 10.2021
- Surpass company set monthly goals and daily quotas
- Process payment transactions via cash, credit card and checks
- Manage fleets accounts for business customers and handle accounts receivable transactions electronically and by phone
- Make weekly schedules for employees that assist with meeting projected sales
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Account Transfer Specialist
LPL Financial
San Diego, CA
10.2017 - 02.2018
- Support advisors, or investors, on a variety of topics that range in complexity
- Monitor account rejections and assures resubmission
- Communicate operational and financial industry policies and procedures
- Research complex situations, set client expectations and establish actions necessary to resolve inquires
- Used advanced software to prepare documents, reports, and presentations.
- Gathered financial information, prepared documents, and closed books.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Discussed financial options with clients and provided informed suggestions.
Mass Sales/Service Retention Agent
Gexa Energy
Houston, TX
04.2015 - 09.2017
- Educated clients over value proposition and processed new client enrollments for residential and commercial clients within ERCOT's market
- Processed and audited sales contracts; Successfully managed enrollments exceptions for residential and commercial accounts
- Compiled daily, weekly, and monthly sales reports to present to upper management
- Demonstrated ability to uncover and listen to customers' needs, overcome objections, present solutions and close sales
- Worked with sales team leaders to monitor, motivate, coach and train sales agent team members to ensure optimal performance
- Mass Retention Sales and Customer Service Phone and Chat Agent
Mass Retention Sales/Webchat Agent
Reliant Energy
Houston, TX
03.2013 - 03.2015
- Processed enrollments, move outs, forced move outs, and adjusted sales contracts for both commercial and residential accounts within ERCOT and PJM markets
- Analyzed and assisted commercial/ residential customers accounts via phone and WebChat
- Applied business rules and state regulations to customer transactions for ERCOT and PJM markets
- Managed and resolved PUC complaints;
- Provided customer support for escalated billing issues
- Completed service orders with transmission and distribution service provider (TDSP)
- Provided necessary documents to assist with releasing holds and processing work order requests
Education
No Degree - Accounting
Lone Star College
Houston, TX12-2026
High School Diploma -
Nimitz High School
Houston, TX06.2011
Skills
- Customer Relations
- MS Office Suite
- SAP Expertise
- Schedule Management
- Financial Litigation Support
- Quality Assessments
- Month-End Documentation
- Data Entry
- Accounting Terminology
- Inbound and Outbound Marketing
- Epic literate
- Salesforce literate
Additional Information
- CNA - Certified Nurse Assistant (Multiple States)
- BLS - Basic Life Support
Timeline
Patience Service Coordinator
UT MD Anderson Cancer Center
11.2024 - Current
Patient Care Technician
UT MD Anderson Cancer Center
05.2023 - 11.2024
Certified Nursing Assistant
CNA, Fountainwood At Lake Houston
12.2021 - 09.2022
Assistant Store Manager
Jiffy Lube
06.2018 - 10.2021
Account Transfer Specialist
LPL Financial
10.2017 - 02.2018
Mass Sales/Service Retention Agent
Gexa Energy
04.2015 - 09.2017
Mass Retention Sales/Webchat Agent
Reliant Energy
03.2013 - 03.2015
No Degree - Accounting
Lone Star College
High School Diploma -
Nimitz High School